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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Fair price, fast booking, everything satisfactory!
Very good service and I would like to use them for all my traveling very good hospitality and great service
First time using this platform will see how smooth it goes
Not happy that the price changed while I was booking.
Excelente precios el día de hoy anteriormente ya e viajado con ellos
Ist good to buy ticket when I want to travel Usa.Viet nam..
Easy site...but just a bit stressful when you finally pick your best option and it says its not avail after you put in your details to book...and having to review all the other options to pick the next / closest one. Wish it wasn't showing what is not available.
We booked a car rental with cheapOair and when we arrived in Cancun the car rental that cheapOair sold to us ask for more money to be able to drive away from the airport. It was 9:30 at night we did not get out of their till midnight, the additional money they were requesting for us to receive the car we had already paid for went from 2500 to 1000 american more. Then on top of that they wanted an additional 650 as a hold for possible accidents. The price kept shifting until we finally had to walk away with no car. CheapOair did not help in anyway and said they would review in 3 to 5 days. After the 5 days they said they would not refund our money for the car we did not use. We ended up having to hire another car. There was zero customer service and i would never recommend using cheapOair. In addition, Hertz is known to scam people in mexico when they come to pick up their car, do a web search! Shame on CheapOair for being in partnership with this company! Oh and don't trust cheapOair reviews they only post the postive ones. I will say that the flights we booked with them were great!
Every flight/ connection was on time! No problems at all.
Good Deal quick check out all around good experience
Todo chevere, rápido información clara y precisa todo muy bien Gracias por la ayuda
Very good! Easy to book my flights! And I get to go to Singapore as well!?
User friendly which makes it easy to book flights without a third party.
CheapOair is Quick and easy to use. The pricing and payment options are especially welcome around busy travel dates/holidays. Will use often for future travel needs.
Its easy, quick and flexible
The research was fast availability and flexibility of options,quick reply on the booking confirmation
Did my booking without problems. I will continue to use CheapOair for my future bookings.
Excellent service, good prices, it is my first time using this wed side and I love it I will keep booking my fly and hotels in the future.
Thank you
Thank you. I am waiting for traveling. If I am successful for this, this is going to be my website for flight tickets purchase.
After making a research over the internet and found that this was the best and fast service. I also would like to mention that this is not the first time I am buying air tickets from here. I realy trust them.
Easier to choose cheaper options to fly. Thank you.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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