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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Where my boarding passes? The chat bot mentioned a check in service. Where can you find this service?
But there is not easy option to convert my mileage points to credit
Very good very nice we checked everything before searching the flights cheapoair best site for travel
Good service but need more information about how to know immediately my trip
The best for prices and its very convenient too for booking.I'm a frequent customer of cheapo air and I really love it.
Thank you for helping me, I'm unable to see my flight on the app it shows as if I never reserved it
It was easy, fast and convenient. The booking procedure was easy to follow with clear and precise instructions. Thank you.
So far has been good and looking forward to our travel.
Love CheapOair, thank you, very good experience, never had any problems, will always use
Awesome rates! I am glad I saw this site online. Pls continue giving good affordable rates.
It was quick I have used them several times over the years same price as directly to the airline
It was quite challenging because I am calling from Dubai and your customer service number is not toll free…
Easy to compare prices/rate and fast hassle free to book a flight
Easy as it can be over all process therefore I highly recommend or suggest my friend as well my colleagues to go through you for future booking
Wishing you all the Best
Thanks.
Es la primera vez que ocupo está aplicación y no puedo dar mi opinión hasta usar todo el servicio
Es la primera vez que ocupo está aplicación
It was quick, and easy, to use the booking system.
I did contact the customer service by email but no response. Thank you.
Outstanding and I was happy with the choices I had from your site
My experience is been good so far. No issues with service
Great with my situation. I needed to get to my destination. I was having trouble finding a flight.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Boarding passes are obtained on the airline website 24 hours before departure using the airline confirmation #. This can be found on your email we sent and is 5-6 numbers and letters.