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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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North Carolina
1 review
0 helpful votes
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Muy bien en cada viaje realizado
December 26, 2023

Muy bien en cada viaje realizado. Se recibo la información a tiempo y al momento de realizar mi chequeo

Date of experience: December 26, 2023
Kenya
1 review
0 helpful votes
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So far so good
December 26, 2023

So far so good. This is the first time I have used the CheapOair services to make reservations. I have received the flight details but not yet received confirmation/payment receipt, which I made using my Credit card. I assume it will come in dur course.

Date of experience: December 26, 2023
Florida
1 review
0 helpful votes
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I was able to book my flight quickly and hassle free.

Date of experience: December 25, 2023
New York
1 review
0 helpful votes
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Quick, Easy and Efficient!
December 25, 2023

Quick, Easy and Efficient!
The best site to choose for the New Year!

Date of experience: December 25, 2023
Ethiopia
1 review
0 helpful votes
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I have been using CheapOair for more than 17 years. This is the second time there were conflicting booking confirmations and declined notifications without proper guidance.

Date of experience: December 25, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We have reached out to this customer regarding the expressed concerns

Arizona
1 review
0 helpful votes
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I always booked my flight to CheapOair!
December 22, 2023

I always booked my flight to CheapOair! Very convenient, good in customer service and very excellent in communicating their client through Emails!

Date of experience: December 22, 2023
New York
1 review
0 helpful votes
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UNFORTUNATLY, YOU'VE LOST TWO REPEAT CUSTOMERS. We travel internationally frequently, and we won't be using Cheap-o-air again. 1. The first man we spoke with said, "You can't reschedule your flight." 2. The second man I spoke to said, "I can reschedule you right now for about $400.00, total." I asked him to document what we had discussed. He said, "I did, and it will be CRYSTAL CLEAR when you call us back with your dates." 3. The last time I called the lady she said it would cost us around $1900.00 total. I explained my previous call and she said, "Let me talk to my manager." When she came back to the phone she said, "I can change the dates for $1,598.90." After some discussion we, regrettably, paid for the changes. Three different Cheap-o-air employees', with three vastly different answers. The only power we have is to NEVER use the company again, and make sure our family and friends don't either.

Date of experience: December 22, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. As an agency we must abide by the rules set by the airline. Most airlines charge a fee, $150-$350 per ticket, plus any difference in the fare when they allow changes to be made.
We have no authority to waive or ignore their rules based on availabiity on the day the changes were requested. We regret that you did not have a satisfactory experience

Illinois
1 review
0 helpful votes
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Great Experience!
December 22, 2023

Great Experience! Easy to work with and very reliable source for booking my flights.

Date of experience: December 22, 2023
Portugal
1 review
0 helpful votes
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Excellent!
December 22, 2023

Excellent! I am a satisfied client! Never had a problem!

Date of experience: December 22, 2023
New Jersey
1 review
0 helpful votes
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The best at prices it was a good experience and I will you's this agency again..

Date of experience: December 22, 2023
Arizona
2 reviews
0 helpful votes
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Your updates have been very helpful and I appreciate them.

Date of experience: December 22, 2023
New York
1 review
0 helpful votes
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Good experience easy booking system, availability of financing

Date of experience: December 22, 2023
New Zealand
1 review
0 helpful votes
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Cheap and the best
December 21, 2023

Cheap and the best. I prefer this site everytime i book flight

Date of experience: December 21, 2023
Australia
1 review
0 helpful votes
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My bank account was overcharged for my flight tickets

Date of experience: December 21, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. If you were charged a different amount than what you are shown as authorized on the email confirmation please contact our representatives so they can look into it for you.
You may also want to check with your financial institution to see if they charged a fee since we are a US based company and charge in USD.

Canada
1 review
0 helpful votes
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Confused with 2 websites, cheapoair.com versus cheapoair.ca
December 28, 2023
Updated review

Confused with 2 websites, cheapoair.com versus cheapoair.ca

And the new site pop up (sitejabber.com) one more time get scared of hacking.

My cardis charged 2 different amount, $326.79 (AIRCANADA VI US TRVL WEB) and $38.99 (COA CHEAPOAIR.COM AIR). It looks like $38.99 is additional fee I have to pay to Cheapoair service, this is on top of the air tickets. It is better if I know it in advanced and I need invoice to claim to my Company.

Date of experience: December 21, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. You may also want to check with your financial institution to see if they charged a currency conversion exchange rate from USD to CAD since we are a US based company and ticket were issued in US dollars (USD). Our apologies for the inconvenience.


Confused with 2 websites, cheapoair.com versus cheapoair.ca
December 21, 2023
Previous review

Confused with 2 websites, cheapoair.com versus cheapoair.ca

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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The experience was great until I got mixed up and didn't...
December 28, 2023
Updated review

The experience was great until I got mixed up and didn't schedule check baggage on return flight. Two days later an CheapOair agent call to see if I wanted to add the return check baggage and I said yes.she then asked for my Debit Card information, I was thinking and gave it to her.two days later someone in Flordia used my card information and purchased $ 125 worth of food a Ale restaurant..

Date of experience: December 21, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our representatives with your 8 digit booking number so we can look into your concerns.


Great service everything explained in detail
December 7, 2023
Previous review

Great service everything explained in detail

Date of experience: December 7, 2023
Peru
1 review
0 helpful votes
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Muy chévere muy amigable la web y rápida también intuitiva

Date of experience: December 21, 2023

Muy chévere Ok
December 21, 2023
Previous review

Muy chévere Ok

Date of experience: December 21, 2023
North Carolina
2 reviews
0 helpful votes
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I don't like how u automatically add a bag price into my flight. I was not going to take a bag but now I have too cause u automatically charged me for it

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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Excellent service; app very easy to use
December 20, 2023

Excellent service; app very easy to use. Very fast response.

Date of experience: December 20, 2023
Florida
2 reviews
0 helpful votes
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Easy and fast
December 20, 2023

Easy and fast. The flights are nonstop and helps to assure that I arrive quickly.

Date of experience: December 20, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209