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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Bad service the worker he keep try to let me buy some thing I don't want
Wonderful, easy experience. Carter was very thorough and very informative.
It was very easy to book our vacation to st thomas
Fees are too expensive for the current economy. Paying for seats and luggage along with the ticket price is a bit much.
Easy to maneuver through website the flight times aren't that many for me to choose. (Non stop)
I purchased a ticket for $566.77 on CheapOair, now with that been said my card was charged under CheapOair $550.67 $4.95 and $16.10 my card was also charged under Sprite airline for $550.67. I've reached out to CheapOair multiple times to no avail or solution. They gave me a date that the reversal should be reversed and nothing happened. They keep giving me the run around telling me to call my bank. I've spoken to my bank directly and my bank said it CheapOair needs to release the funds "reversal of funds".
For all the people that are working on a budget please do not purchase from CheapOair they will double charge you and tell you they have the issue of priority in hopes to ease your frustration. Book directly through the airline. Don't trust these people.
Subtract my star, I had no other choice but to click that one star. They don't deserve any star. I'm so pist and frustrated with CheapOair.
Thank you for your feedback. Our representatives have spoken with this reviewer regarding his concerns. Our apologies for your experience.
Booked a ticket and 3 days later wanted to cancel $727 they refunded me $295.and charged me $50 IDK
Thank you for your feedback. We are sorry that the experience did not meet your expectations. As an agency we must abide by the rules set by the airline.
So amazing and comfortable so I like it great job
The cheap Pair staffs are helpful staffs so keep to up the great work
Spontaneous processing system online. Multiple options presented instantaneously.
This is my first time and am still have issues based on my ticket
Good and quick very helpful, no problems so far, so far so good
Misleading information which lead to my flight cost doubling
Thank you for your feedback. We regret that it was not a satisfactory experience
Atención y muy recomendable para los clientes de este lugar 10/10 en mi opinión Gracias y espero regresar pronto que tengan un excelente día etnelexE
Excelente análisis y seguimiento con su paciente para ver qué tipo es el correcto para la evaluación del proceso
52 years booked 100s of tickets, I have never been scammed in my life, but on this website. If you want to pay 90% of your ticket in cancellation fees, these are your number one travel agency!
You were traveling to Doha on an international fare, ticket cost was $592.00 (this is less our 25.00 service fee which is non refundable)the airline has a canellation penalty of $148.00 that is a fee mandated by the airline and not us. Our service fee was $50.00 and we do provide all the fee's in our terms and conditions. Our apologies for the inconvenience.
Good service. ALTHOUGH I opt out of the addons and the rep was a little pushy on wanting me to add them. No means no really
Easy to get tickets, I have received all the information in due time
Very user friendly, what a pleasure it was. Will use this site again.
So far all is well thanks site is easy to navigate customer service always friendly
Quoted 100% more money when directed to call for a better rate than the on-line rate from the SAME COMPANY online minutes earlier! Complete BS song and dance from a woman in India I was connected to blaming ME for not understanding the online rate was better even though the pop-ups urged me to call for a better price! Asked for a supervisor (three times), was told I could get a call-back sometime in the future. Called back twice, spoke with others and asked for a supervisor, was promised they would transfer, an hour later after a disconnect, still waiting on hold. An hour later, still on hold.
Deal with the USA.
Fk' them.
We have reached out to the passenger to obtain additional information so we can assist with their concern.
So far, the process of booking my ticket has been amazingly simple. First time customer…
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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