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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Hard to understand what I have booked. Added upgrade that includes bag. But not sure if that actually covers everything needed for one carry on.
Couldn't find a flight to accommodate with my time and the customer service provider helped me out with all my expectations and guide me throughout the whole process had no problems I'll thank them for all their hard work and dedication and patience thank you a million
Fast and easy service. I love using Cheapoair for an affordable airline ticket. I get to fly the friendly sky's and see family members and to take much needed vacations.
Great job, on booking nice site, was really pleased
Proud of the organization but still I'm waiting for my seat and I'm little worry about that my flight is August 20 from JFK
Excellent service and choices
Very helpful service
Quick easy and love the price. Apparently, you need at least 50 characters so here you go.
Very good website it was really professional and kind conversation
Customer service are good and work fast no hidden charges
I like it. The web site is very easy to use and the price was great!
It was easy to book, but do I need a paper ticket? Or just an email summary?
Nice response 👍good dealing I like cheapoair services thanks a lots
I had submitted this survey once before, and you have sent it back requesting more of an opinion. Hmmm
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Great and easy service! Thank you! Easy to book and plenty of options to choose from.
It was good and they have cheap flight was little worry because first time using them
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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