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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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The website is very user friendly. I will use CheapOair again and recommend them to my friends.
Good customer service, affordable yet they'll still offer more flexible options. 👍🏽
Not interesting in posting anything at all but for some reason you insist on a certain number of letters. If you made it optional it would be better. All forcing a reply does is irritate busy people.
Perfect company prizes and they show a lot lower prices to choose
It's easy to navigate the application. It was pleasant
I always fined great prices it gives me a variety of airlines to choose from
I always booked CheapOair. So far I don't have any bad experience.
Love it and best prices, everything is more easy really appreciate your help
Didn't have an afternoon flight. Denied my travel insurance. Just a mess. No baggage.
This is my second booking through CheapOair. My experience has been good thus far.
Experience, so far.
Excellent customer service by Adolph--polite, knowledgeable, efficient and worked hard on my behalf
Lots of upsells. It was a bit frustrating. Also, when I went to book at the established price, the fair increased by about 30 %
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your feedback. We regret that it was not a satisfactory experience.