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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy and straight forward. If you looking for the cheapest deal, use this site.
We called cheapOair yesterday to get help with our itinerary to Thailand and we got a super excellent service. The lady was very knowledgable and advise us with excellent suggestions. This is the first time we use cheapOair but surely not the last.
It was easy to navigate but the promo code could not be applied :(
Exellent travail, rapidité, lucidité en donnant des nouvelles au temps réel qui aident le client à être à la page
Excellent customer services they solved the issue quickly
Excellent, Offers a variety of flights.
This is a good experience
The experience with cheapoair was okay. I just wish these sites would include all extra fees in the total price because then the price isn't what you thought it would be.
Easy to use website, thanks for your kind assistance
Searching was easy to find a trip suitable for me and my family.
Good, the response emails were swift. The site was easy to use and understandable.
I always choose cheapOair when I travel. They are the best in the business!
Very easy to book my ticket and I recommend it to family and friends.
Over charged, no seats, no check luggage. Very expensive flight with nothing included.
Over charged, no seats, no check luggage
Easy booking; website is easy to navigate; good prices on airfare
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Thank you for your feedback. We regret that it was not a satisfactory experience