On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Smooth operation so far. No hiccups as of this date………. ……………….,,,.,,,……..
Booking is Easy! Cheap air prices. First time using this app. Someone referred me to cheapoair. Thanks
Nice, on target. I had several options. I want to have frequent customer discount
Great ap and cheep prices and no problem booking it no more to add
Very efficient and accurate and cost effective. I recommend it
Very good services.and very fast responding. I never have any problem with this company.
I always book with cheapoair, it's been always easy and friendly 😌.
Amazing customer service. They are knowledgeable and have a lot of patience
Worst site ever it is hard to navigate and they are absolutely the worst
Great service to find a flight that would work for me,the service agent worked with me completely and was very understanding.
Great experience in getting the flights. Third time working with CheapO
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Thank you for your feedback. We regret that it was not a satisfactory experience. Let us know what the issue is so that we may address your concern.