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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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No hassle it was quick and easy to book. I got the seat i wanted
It was affordable, quick and easy. I have always had a good experience when booking my flights here.
Very reliable and fast paced process
Since before I've been using cheapo air for myself and friends recommendations too.
Lots of options. Continual updates. Helpful operator. Previous good experiences with CheapOair.
Cheap pair are amazing I have been using they're site in a long while now
Too much step to finish- boring. Again, this feedback is asking 50 wording just like a making a book. This is just a feedback. Should be simple and short time to spend to give feedback. It is bull$#*!
I was informed about any changes which was great I booked to the wrong airport originally and was charged $100 within 10 minutes to change the flight ridiculous wasn't too happy about that!
Efficient services with cheapOair bookings and reminders
Very good, i have been using you for years. Thanks. Very good experience.
Very good price for this trip and not hard to book. Great expertise.
Good service with no issues. Everything worked out like expected
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your feedback. We regret it was not a satisfactory experience.