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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Very easy to use. Many options to use. Have used them multiple times.
All is good so far, easy to get information and got back to me quickly
Good and my representative Eduardo was very patient, kind, knowledgeable overall amazing experience.
Best same day flight booking service I'd ever had! Salutes!
Very accommodating agent. Truly reliable booking site. Highly recommended. Keep up the good work guys!
Great experience. Great selection of flights. Easy to book.
Since i started booking with CheapOair until now i always enjoy the cheapest price offer while delivering its good service.
Booking was quick and easy! It took about 5-8 and I was booked and had my seat for Las Vegas! Very convenient!
Great price! I appreciate the good deals! Thank you so much!
Excellent super service everything worked out great. No delays
Pretty much simple instructions. Had no trouble with trying to find an affordable flight for my age and I hoped to get a discount because of my age but I did find a low price, I guess for me.
Smooth and fast. Easy to deal with. Will surely come back. A okay. A okay.
So far very responsive and showed me flight combinations that worked for my desired dates
Easy and quick! Thank you for a user friendly website! ********
I was please with the service and I will book a next flight in the future 🙏
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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