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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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CheapOAir has been GREAT to me. I have never traveled so much until I started booking through them. The sky is the limit, but not with CheapOAir!
It's a ridiculous system not being able to talk to a live person. I'll never use it again. They even charged me $25 to add IV to my last name. BS!
Good so far and hope everything works out for the whole trip!
I had to book last night kind of in a hurry. Everything great!
GREAT, easy to use, it's fast, very good instructions, had no problems getting my air flight ticket, I would not use any other company, I will let my family and friends know about CheapOair when they need an airflight ticket...
Great customer service. It was faster to book over the call. It was not cheaper but I chose because I was not getting the time and flights that I wanted too I heard they do priice match and that's why I called but they did not
Fast service with no issues. Searching for tickets and the time you want, cheapoair have exactly what you want and looking for.
Too many options, I just wanted to book a round trip. I have a condo and driver in The Penh. So I got tried of all the money making plans that I had to wade through.
Satisfied with the service. Fast and easy. Will book in the future..
Very easy to use. Interaction is great. Price drop alerts are very helpful.
Nice mi preferida por siempre
Creo seguire asiendo reservaciones por este sitio web
Cheap air would not honor my return flights because I had to purchase departure flights due to scheduling issues...SO I COULDNT CHANGE MY DEPARTURE FLIGHT...HAD TO PURCHASE ANOTHER DEPARTURE FLIGHT...THEN THEY CANCELLED MY RETURN FLIGHTS 4 TICKETS I MIGHT ADD...BECAUSE I WAS ALREADY AT MY DESTINATION...NOW THE ONLY SEATS ARE 83 DOLLARS...SO CHEAP AIR...NEVER AGAIN
Sorry this is very confusing, please call Cheapoair customer support for assistance.
Exactly what you described in tha app. Always is my first choice. Thanks for your help.
It was smooth sailing! I was in hurry and it gave various options and i was able to pick the best choice that fit my schedule.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your feedback. We regret that it was not a satisfactory experience. If the name on the ticket does not match passport or govt issued ID you could be denied boarding by the airline. Our apologies for the inconvenience.