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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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North Carolina
1 review
0 helpful votes
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CheapOAir has been GREAT to me
June 21, 2024

CheapOAir has been GREAT to me. I have never traveled so much until I started booking through them. The sky is the limit, but not with CheapOAir!

Date of experience: June 11, 2024
Florida
1 review
0 helpful votes
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It's a ridiculous system not being able to talk to a live person. I'll never use it again. They even charged me $25 to add IV to my last name. BS!

Date of experience: June 11, 2024
CustomerService C. โ€” CheapOair Rep
over a year old

Thank you for your feedback. We regret that it was not a satisfactory experience. If the name on the ticket does not match passport or govt issued ID you could be denied boarding by the airline. Our apologies for the inconvenience.

New York
1 review
0 helpful votes
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Good so far and hope everything works out for the whole trip!

Date of experience: June 11, 2024
Colombia
1 review
0 helpful votes
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It make it easier to book the best roundtrip flights to my destiny and they found me the best deal!

Date of experience: June 11, 2024
Puerto Rico
1 review
0 helpful votes
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I had to book last night kind of in a hurry. Everything great!

Date of experience: June 11, 2024
Italy
1 review
0 helpful votes
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GREAT, easy to use, it's fast, very good instructions, had no problems getting my air flight ticket, I would not use any other company, I will let my family and friends know about CheapOair when they need an airflight ticket...

Date of experience: June 11, 2024
Ukraine
1 review
0 helpful votes
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Great!
June 21, 2024

Great! Very fast service and lots of options. Plus very helpfulness hotline operators

Date of experience: June 11, 2024
Virginia
1 review
0 helpful votes
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Love it really like to be updated and very helpful when you call customer service

Date of experience: June 11, 2024
Texas
1 review
0 helpful votes
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Great customer service
June 21, 2024

Great customer service. It was faster to book over the call. It was not cheaper but I chose because I was not getting the time and flights that I wanted too I heard they do priice match and that's why I called but they did not

Date of experience: June 11, 2024
Virginia
1 review
0 helpful votes
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Getting this ticket was so fast and easy, it took only a few minutes!

Date of experience: June 11, 2024
North Carolina
1 review
0 helpful votes
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Fast service with no issues
June 21, 2024

Fast service with no issues. Searching for tickets and the time you want, cheapoair have exactly what you want and looking for.

Date of experience: June 11, 2024
LA
1 review
0 helpful votes
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Too many options, I just wanted to book a round trip. I have a condo and driver in The Penh. So I got tried of all the money making plans that I had to wade through.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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Satisfied with the service
June 20, 2024

Satisfied with the service. Fast and easy. Will book in the future..

Date of experience: June 10, 2024
District of Columbia
1 review
0 helpful votes
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Very easy to use
June 20, 2024

Very easy to use. Interaction is great. Price drop alerts are very helpful.

Date of experience: June 10, 2024
Ohio
1 review
0 helpful votes
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Nice mi preferida por siempre
June 20, 2024

Nice mi preferida por siempre
Creo seguire asiendo reservaciones por este sitio web

Date of experience: June 10, 2024
Belize
1 review
0 helpful votes
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Cheap air would not honor my return flights because I had to purchase departure flights due to scheduling issues...SO I COULDNT CHANGE MY DEPARTURE FLIGHT...HAD TO PURCHASE ANOTHER DEPARTURE FLIGHT...THEN THEY CANCELLED MY RETURN FLIGHTS 4 TICKETS I MIGHT ADD...BECAUSE I WAS ALREADY AT MY DESTINATION...NOW THE ONLY SEATS ARE 83 DOLLARS...SO CHEAP AIR...NEVER AGAIN

Date of experience: June 10, 2024
CustomerService C. โ€” CheapOair Rep
over a year old

Sorry this is very confusing, please call Cheapoair customer support for assistance.

California
1 review
0 helpful votes
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Exactly what you described in tha app. Always is my first choice. Thanks for your help.

Date of experience: June 10, 2024
Nevada
1 review
0 helpful votes
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I was surprised how easy finding and booking international flights through CheapOair website is. I will definitely use CheapOair again.

Date of experience: June 10, 2024
Texas
1 review
0 helpful votes
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It was smooth sailing!
June 20, 2024

It was smooth sailing! I was in hurry and it gave various options and i was able to pick the best choice that fit my schedule.

Date of experience: June 10, 2024
Puerto Rico
1 review
0 helpful votes
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They are excellent at customer service i loved it๐Ÿ™๐Ÿ™๐Ÿ™

Date of experience: June 10, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209