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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It was very easy to hook my flights, Customer service was great when I made an error. I even got a car reserved. Perfect!
Previously all were amazing, fast, and good results. I never had any complaints.
Wonderful! Wonderful! Wonderful wonderful! Wonderful! Wonderful!
There always keep intouch where ever you are. Give you update & what to do..
Very good so far. Can't wait for the trip date to arrive and confirm I did the best selection
Very professional and cheaper prices. I hope my flights will be safe.
Good experience. Always use it for my trip without having any issues
Great, awesome no trouble doing this ticket. Thank you so much for your service.
With CheapOair I enjoy the quick and efficient service. I recommend others use it
Wonderful experience everytime I use this service it's been successful thus far.
It has been a mixed bag over time but I have learned to work with the platform and so I am satisfied with it.
Easy booking, accurate information hopefully it goes pretty well during the flight itinerary.
Have had no problems booking and adding a car peace of mind knowing if done ahead of time
Muy buena atención en compra de los vuelos, lo recomiendo mucho
I don't have any problem the service is very good, ticket price is cheaper.
I love this service when you tell them what you need they deliver
I got the flights at the times I wanted for a good price. Good.
I found the flights I was looking for at the times I wanted at good prices.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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