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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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My experience with Cheap O Air is great with great customer service and I highly recommend Cheap O Air

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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When booking my flight i agreed to 1 price, entered my CC hti pay and received an update that my flight price had dropped. When i went to hit the green accept & pay button your system froze. Called customer service who asked me to refresh which caused my discount to be removed. Now i am paying more than i originally agreed to. NOT HAPPY!

Date of experience: June 27, 2024
CustomerService C. — CheapOair Rep
over a year old

This is being reviewed.

Qatar
1 review
0 helpful votes
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Easy and fast to make booking
July 7, 2024

Easy and fast to make booking. Please always send email to our travel documents

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Nice links and a great deal and easy to use. Needed to return to family in ecuador

Date of experience: June 27, 2024
South Carolina
1 review
0 helpful votes
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Too many interruptions while trying to complete my transaction.

Date of experience: June 27, 2024
New York
1 review
0 helpful votes
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Great!...
July 7, 2024

Great!...unusually easy and stress free experience...would recommend to others!

Date of experience: June 27, 2024
Arizona
1 review
0 helpful votes
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This website is easy and offer great airfares i have booked several trips with CheapOair and website is easy to drive.

Date of experience: June 27, 2024
Hawaii
1 review
0 helpful votes
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I like your style and you keep me informed and always on top of trip.

Date of experience: June 27, 2024
Ecuador
1 review
0 helpful votes
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Fast and very good
July 7, 2024

Fast and very good. Easy to find what you need. Thanks. Keep working like you are doing now.

Date of experience: June 27, 2024
DO
1 review
0 helpful votes
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Great job talking to the agents they were able to do their best for me

Date of experience: June 27, 2024
Egypt
1 review
0 helpful votes
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Best website to select and compare with different airways and cheap prices

Date of experience: June 27, 2024
Italy
1 review
0 helpful votes
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Quick and easy!
July 7, 2024
Updated review

Quick and easy! Decent price and we were able to book the exact flight we were looking for.:-) Service agent contacted us to counsel us to purchase the insurance so that we would be protected from the capriciousness of the airlines/seasonal mishaps.

Date of experience: June 27, 2024

Quick and easy!
July 7, 2024
Previous review

Quick and easy! Decent price and we were able to book the exact flight we were looking for.:-)

Date of experience: June 27, 2024
Jamaica
1 review
0 helpful votes
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Booking was simple for me
July 7, 2024

Booking was simple for me. I was also updated frequently on similar flights

Date of experience: June 27, 2024
New Jersey
1 review
0 helpful votes
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The web is ok but the prices are too expensive, I hope eventually you lower them in consideration to customers that are loyal to CheapOair.

Date of experience: June 27, 2024
Maryland
1 review
1 helpful vote
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My wife, son, and I are traveling from US to Brazil, but returning on different days. We found the flights that we liked on the cheap-o-air website but to ensure that all 3 of us were booked on the same flight leaving the US we called and spoke to an agent. When looking at the fares online there was an option to upgrade the flight from a light to a plus fare (this provides 1 checked bag and advanced seat selection) for 79.00 per passenger each way. While on the phone with the agent my wife and I asked several times about this upgrade and the agent said she could not do it and to contact the airline (they offer this option online through their website, so this has to be an option for the agent). I contacted the airline and they said that they could not add the upgrade and that Cheap-o-air needed to do it. I called cheap-o-air again to get this resolved and they said it would take 24 hours to review the phone call and provide me with a decision. In the meantime, I called the airline back and spoke to someone who could help, they quoted me 974.00 for the same upgrade that Cheap-o-air was offering on their website for 79.00 per person each way (79.00 x6) =474.00. This morning, they informed me that they listed to the call and found no agent error. My wife and I clearly asked about this upgrade several times and we were told to call the airline.

Date of experience: June 27, 2024
CustomerService C. — CheapOair Rep
over a year old

Thank you for your feedback. Our apologies for the inconvenience.

Pennsylvania
1 review
0 helpful votes
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Great using this service
July 7, 2024

Great using this service. No issues and affordable. Plenty of options if needed and always quick. Would recommend cheap o air to anyone

Date of experience: June 27, 2024
Maryland
2 reviews
0 helpful votes
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Easy booking
July 7, 2024

Easy booking. Site user friendly for all levels of online use.

Date of experience: June 27, 2024
Missouri
1 review
0 helpful votes
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Easy to filter and select your options. Good prices comparing with other Apps.

Date of experience: June 26, 2024
Cambodia
1 review
0 helpful votes
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I haven't experienced with this company before but it today experienced really good and helpful.

Date of experience: June 26, 2024
Texas
1 review
0 helpful votes
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All went well so far.will be in contact with you soon.my wife don't like it but got to go

Date of experience: June 26, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209