On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with Cheap O Air is great with great customer service and I highly recommend Cheap O Air
When booking my flight i agreed to 1 price, entered my CC hti pay and received an update that my flight price had dropped. When i went to hit the green accept & pay button your system froze. Called customer service who asked me to refresh which caused my discount to be removed. Now i am paying more than i originally agreed to. NOT HAPPY!
Easy and fast to make booking. Please always send email to our travel documents
Nice links and a great deal and easy to use. Needed to return to family in ecuador
Great!...unusually easy and stress free experience...would recommend to others!
This website is easy and offer great airfares i have booked several trips with CheapOair and website is easy to drive.
I like your style and you keep me informed and always on top of trip.
Fast and very good. Easy to find what you need. Thanks. Keep working like you are doing now.
Great job talking to the agents they were able to do their best for me
Best website to select and compare with different airways and cheap prices
Quick and easy! Decent price and we were able to book the exact flight we were looking for.:-) Service agent contacted us to counsel us to purchase the insurance so that we would be protected from the capriciousness of the airlines/seasonal mishaps.
Quick and easy! Decent price and we were able to book the exact flight we were looking for.:-)
Booking was simple for me. I was also updated frequently on similar flights
My wife, son, and I are traveling from US to Brazil, but returning on different days. We found the flights that we liked on the cheap-o-air website but to ensure that all 3 of us were booked on the same flight leaving the US we called and spoke to an agent. When looking at the fares online there was an option to upgrade the flight from a light to a plus fare (this provides 1 checked bag and advanced seat selection) for 79.00 per passenger each way. While on the phone with the agent my wife and I asked several times about this upgrade and the agent said she could not do it and to contact the airline (they offer this option online through their website, so this has to be an option for the agent). I contacted the airline and they said that they could not add the upgrade and that Cheap-o-air needed to do it. I called cheap-o-air again to get this resolved and they said it would take 24 hours to review the phone call and provide me with a decision. In the meantime, I called the airline back and spoke to someone who could help, they quoted me 974.00 for the same upgrade that Cheap-o-air was offering on their website for 79.00 per person each way (79.00 x6) =474.00. This morning, they informed me that they listed to the call and found no agent error. My wife and I clearly asked about this upgrade several times and we were told to call the airline.
Thank you for your feedback. Our apologies for the inconvenience.
Great using this service. No issues and affordable. Plenty of options if needed and always quick. Would recommend cheap o air to anyone
Easy booking. Site user friendly for all levels of online use.
Easy to filter and select your options. Good prices comparing with other Apps.
I haven't experienced with this company before but it today experienced really good and helpful.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
This is being reviewed.