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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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WEnt really really really well. Smooth smooth smooth smooth
Great service all the time and very easy to explore and understand everything smoothly
I enjoy the service that you provide. Will definitely continue to use cheapoair!
Asimismo me ha gustado su atención tanto en línea como telefónicamente, muy atentos con mucho calor humano.
Very studious in your customer service! Was being updated on a consistent basis,which meant to me that you cared!
It's amazing and very communicative, they follow up with clients no complaints
Service is splendid and it gets you cheaper rates quicker. Cheapoair keeps you informed every time.
Service was Good agent explain details of traveling for trip.
I found great prices. Even though I have to make a 1 stop in Phoenix Arizona.
You have to spend money on everything, seating, baggage and boarding passes. This is absolutely crazy.
Confusing. I thought I had booked for the main cabin and one carry on but ultimately it looks like I didn't? Because there is another seat fee.
IF I have all my information it is wonderful to use your too free line. In particular Boyd from India was very helpful at 8 pm tonight.
IF not I've made my reservations thru your website successfully.
Thanks! Patty
Ok some times it takes a long time to get through and its frasteded. But it works
It was quick and easy to get my airline tickets and rental car
Always greatservice and very helpful and the best prices avalable. Not sure what else i have to type here it seems like a waste of time
Seats are too expensive. Fees on top of seat prices are too high.
It's was ok had no issues and I would keep using it to get great deals on flights
I have never experienced any hickups from I have been booking my flights with CheapOair. It is finominal service is second to none. This site provides me with ease of finding the best prices and flights for my travel. I wouldn't change them for the world.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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