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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy to navigate, better rates the most sites. Better departure options
I was very pleased with the choices that fit my timeframe and price was competitive with my other searches.
Very good experience and quick
I am happy with price of the flight
Great service overall and easy to book flights in app. Going to recommend this app to other friends
Agent was knowledgeable and willing to assist friendly. He looked at the best options for me and was patient at all times
I had always good experience with cheapoair thanks to the team
Flight at times. Only think I des agree the airlines don't provide anything to eat. They charge even for water.
Very easy to find the best prices than any other app! This is the only one I use for sure!
Please put more option for the flights. Sometimes is changing the price in one hour to another hour
Easy and loved the way they tracked our dates. I liked how easy it was to see the cheapest flights everyday.
I find the better prices on here! It updates very quickly as well when I make changes
Good prices and easy to use I like this website to book my flights
Include a mobile money payment platform,some clients a very far from where they can get visa cards to simplify payements
Pretty easy to navigate into the system, explaining all details that customers needs to know
It was good. I like that the different prices were explained in detail. For the inexperienced customer the jolt you feel is lessened with the understanding that the agent is making you understand what you're purchasing
Easy, clean, and accurate booking process, the chat and customer service is very good! I'll definitely recommend it!
Servicio lento y no pudieron resolverme en cambio de horario.
Good experience and very security...In many times I had bought TICKETs and i always I had lowest prices
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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