The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Very easy, straight forward, convenient and in a timely manner.
Good it has been very helpful Thank you, it was an easy process
Quick, easy and affordable! It was a great deal. No problems
The choices for flight information was easy to understand and affordable.
My first time and very nice price and variety flights and hours I like
It was easy no problem i call in and make my reservation over the phone it was easy didn't run into any problems
My experience was an excellent one, I really appreciated the call from the agent. This tells me that I am important to CheapOair.
Gracias muy amables, muy atentos a viajar con mi familia y amigos
Too many steps for things a person may not need, I will better be able to tell of my experience once my trip is done.
No comment no comment no comment no comment no comment no comment no comment
Simple site to maneuver... great prices. Highly recommend to others traveling at the same time.
Esta bien nada mal hay vuelos baratos y economicos son muy buenos
Booking the flight for my vacation was pretty simple and easy.
Summary different from confirmation e-mail (which is the correct one)
Thank you universe 🌌 I had a positive experience and would live to continue having great experiences
Great,easy and fast response very quickly and extremely professional
The site was simple to access, and lots of booking opportunities were available
Where is my ticket and price terrible! I was charged more. Tried to cancel the whole thing wasn't even an hour later was going to get charged $34.75. I tried to chat with your online people explaining I am a female, not a male. Avery said he changed that. But I don't know where! I believe I've been scammed
Very smooth and easy for booking for hotels and flights I prefer others also can avail this option
Easy to book. Price is affordable. The flight duration is too long though. I hope flight duration can be reduced to something less than 10 hours.Also I suggest you have or offer direct flights to Kelowna/Canada.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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It has been changed in our system so you won't see it. But you can check on the airline website if you would like for verification.