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California
2 reviews
0 helpful votes
Follow Les E.
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Bad Company
June 7, 2023

I booked 2 months in advance and upon check out it offered financing through Uplift. I booked it and got financed and 3 days before the flight, Cheap Flights canceled the booking and I'm still paying on Uplift. I had to scramble and book another flight. Do NOT use them

Date of experience: June 7, 2023
Arizona
1 review
6 helpful votes
Follow sheryn c.
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I just spent two hours checking many of Cheapflights.com providers and found the majority on BBB's scam tracker. Airfare.com (aka Openairfare.com) SkyHikes, Bestairfares.com are all scam websites that should be avoided. Cheapflights should not be trusted because they are promoting these companies.

Date of experience: July 9, 2022
Michigan
1 review
4 helpful votes
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Let scamers on thre site
October 29, 2023

Cheap flights might have real companies on there site but they do not care if they have scamers advertise either just beware you are better off going to priceline or the airlines site do your homework cheap flights is a hot bed of scam travel agencies that will steal your money. ( bestticketfair.com or bestair.com or any company that needs to call you first) lock your card! Dont let them bully you into higher rates. Please...please stay away..

Date of experience: October 29, 2023
Oregon
1 review
1 helpful vote
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Lying scammers
September 11, 2023

One star is too good for these crooks (Bestticketfare through Cheapflights). Bought a ticket Sat morning for a Tue morning flight my wife had to be on for a family emergency. After repeated phone calls from me and lies and stall tactics from Cheapflights, we still don't have a ticket or conf. Number just hours from the flight. Now to buy the ticket direct through the airline like I should have to begin with, the price has gone up astronomically since it's last minute and few seats left. Cheapflights should be prosecuted for deceptive business practices. They have greatly hurt us. Beware. Ripoff artists and lying scumbags. They have all my cc info for the payment and I have nothing to show for it.

Date of experience: September 11, 2023
Florida
1 review
0 helpful votes
Follow FLORENCE H.
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BEWARE
January 28, 2024

DO NOT BOOK THROUGH CHEAPFLIGHTS, IT'S MORE MONEY. JUST FOUND OUT THE HARD WAY. BOOKED A FLIGHT WITH THEM AND THEY SAID THAT THE CHEAPEST PRICE WAS ON SPIRIT. BOOKED IT, ONLY TO FIND OUT THAT THEY CHARGED MORE THAN SPIRIT. I CALLED SPIRIT AND THEY TOLD ME THE SAME THING. NEVER GO THROUGH CHEAPFLIGHTS WE NEED TO START A CLASSACTION LAWSUITE IT'S A SCAM

Date of experience: January 28, 2024
Missouri
1 review
0 helpful votes
Follow Ray W.
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Horrible Service
September 27, 2022

Flight was canceled due to a hurricane. Called the airline they told me that we would have to call cheap flight directly, if we would have purchased a ticket directly from the airline would have credited our account that we could use in the future for future ticket. We purchase our ticket through cheap flight in cheap flight wanted to charge me additional funds to change my flight and then went and blamed the airline for the policy that they had to do that which I know it's not the airlines policy to do that because I just got off the phone with them. Don't purchase through them, money lost such a scam

Date of experience: September 27, 2022
Ohio
1 review
0 helpful votes
Follow Harry K.
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Up the charges
July 19, 2023

Twice I have tried to book with them and both times they have come back to me and told me if I wanted to continue with my booking it was going to cost hundreds more they say it is the airlines fault I have booked hundreds of flights with several other booking agencies, and never had this problem before

Date of experience: July 19, 2023
Canada
1 review
15 helpful votes
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Scam
January 29, 2023

Bought tickets. They called 3 days later to say they could not honour the flights an I would have to pay 1500 more or wait a week for a refund. Stay away from this site. Very dishonest.

Date of experience: January 29, 2023
California
1 review
1 helpful vote
Follow Tasha B.
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Terrible site
February 18, 2023

Found tickets online for $559, booked the flights only to be called back by an operator to inform me that they couldn't honor the price they had online. They then proceeded to tell me I had to Pat $200 over the online price. I refused the offer for them to tell me it would be a $50 charge per person for cancelling a flight they couldn't honor. Spent 40 mins. Arguing with a a man that could barely speak English and continued to talk over me. Terrible customer service and very dishonorable site. It's a SCAM! I will be reporting to the BBB.if I could leave a -2 review I would

Date of experience: February 18, 2023
Canada
6 reviews
2 helpful votes
Follow Chandara c.
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Throughly review the travel agencies they provide because a lot
Of them are scammers who will not refund you and leave you stranded places with children

Date of experience: November 3, 2022
New Zealand
1 review
1 helpful vote
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Really Hard to Deal With
November 16, 2022

The company changed half of my flights last minute without telling me so when I went to check into my connecting flight I was no longer a passenger. THEN after spending over an hour on hold the company said they couldn't help me.

NEVER AGAIN

Date of experience: November 16, 2022
North Carolina
2 reviews
2 helpful votes
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This beats all I have seen
July 1, 2022

I got to the airport and my flight was suppose to take off at 11:47am, Frontier delayed til 4, then delayed til 7, then delayed til 5am the next morning! I am mad as hell, then they talking bout they wasn't giving food vouchers and would reemberce you if you got a hotel. I sat at that dam airport from 9:30am til 10:00pm. I came home the delays are ridiculous! Then they act like they can't change your time and I know they can, I'm about fed up with cheapflights and Frontier Airlines! Then the lady give me this number to call *******000 and someone text back

Date of experience: July 1, 2022
Sri Lanka
2 reviews
2 helpful votes
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Unfriendly
April 6, 2020

I have booked through this but later flight was canceled by airline and no refund is given no news nth after money was deducted.

Thank you for ur service

Date of experience: April 6, 2020
New York
1 review
1 helpful vote
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They are awful
July 15, 2023

It took three days to get my reservation code - then the day before I was to fly out I discovered they had canceled my flight and never notified me. Do NOT use this outfit. They are awful.

Date of experience: July 15, 2023
New Jersey
1 review
1 helpful vote
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Horrible service
August 18, 2023

I booked a flight, payed extra for seats and was not able to chose seats. Was told to wait until boarding day. Customer service agent was rude and did not help. Never again. Avoid them at all cause.

Date of experience: August 18, 2023
GB
1 review
2 helpful votes
Follow Stuart C.
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A scam company - avoid!
October 23, 2023

A total scam company that gives fake cheap flights, charges you for them then tells you that they're only "provisional" and it was your mistake. They then try to sell you different flights much more expensively.

After booking you'll get badgered on the phone none-stop telling you you need to sort out the booking. It's disgraceful.

Currently on hold to my bank to have the charges cancelled.

------------------

Okay so I managed to get our money back. These guys are real nasty bullies - they will tell you that if you don't buy an upgrade (i.e a real flight) you'll lose all your money. This is a lie.

If you get scammed by this company ring your bank and explain about the charge. It will be in "pending" in your account as they will only charge you for an actual flight. My bank couldn't cancel a pending transaction but they did issue a notice to cheapflights to either cancel or charge the amount. If they charged it then we could claim a refund...although it takes 15 days. Also they put a block on them ever charging us again.

What these scammers want you to do is buy a flight with them in panic and through bully tactics. I think it's disgraceful that this can happen - but hopefully this may help anyone who uses them like we did

(Note: I copied this from my trustpilot review)

Date of experience: October 23, 2023
Australia
1 review
0 helpful votes
Follow christian B.
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Scam
January 7, 2024

We purchased a flight with the above bookino on g reference online and we were sent an email that stated we would recieve confirmation within 48 hours

I rang to see why we hadn't recieved tickets and then were told we had brought a restricted ticket that had no baggage allowance no food and no seat allowance at this stage. And to top of off we were on stand by and that if we weren't successful and we couldn't use the money after the departure date towards another flight or be given a refund It never mentioned anything other than apparently reading the terms and conditions which you are banking on customers not reading this when they see a great price when booking, we were told in order to get an airline reference we would have to upgrade to a much more expensive ticket.

If this isn't a scam it's Borderline fraud. You have $3600 of our money, I purchased this in good faith thinking because it was a uk based site it would be safe and I'm stunned that you wouldn't alert a customer it's a restricted flight and to-please read the fine print prior to booking

What I want is a refund as we can't fly on these tickets with no baggage food or seats and can't afford to upgrade.

What can you offer?.

To update the situation we have now had to pay an extra $2000 to up grade and be guaranteed our seats

I will endeavour to find all travel sites and let them know never to use this company as what you offer is false misleading and designed to trap you.i could have booked direct with Emirates and had a cheaper flight. I would like the difference back of what we originally paid compared to the new ticket refunded

Date of experience: January 7, 2024
Wisconsin
2 reviews
0 helpful votes
Follow Spring P.
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Scam Artist!
April 1, 2023

Paid extra for refundable tickets, when I tested positive for COVID-19 I needed to get a refund for my booking, they absolutely REFUSED even though I paid extra for refundable tickets! DO NOT USE THIS SITE!

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
Follow BHAGAT N.
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Here we go, had flight from Toronto to Vancouver I waited for flight for around 6 hours there were keep asking that flight got delayed I waited there like nothin nd then got meassage that your flight us cancelled said we are really sorry and said we can refund the while cost with extra 30 dollars then I try to get with manager that person wasted our 1 hours on hold then said sorry we can't do anything nd said you are out of time to get refund I was like what the hell he is talking THEY ARE THE SCAMMER STAY AWAY FROM THEM PLZ

Date of experience: July 7, 2023
Canada
1 review
1 helpful vote
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Scam
July 20, 2023

Please don't waste your time they will give you the cheapest price online the. They will call you for way higher price and will give the dumbest excuse ever

Date of experience: July 20, 2023

Overview

Cheapflights has a rating of 1.1 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cheapflights most frequently mention credit card, cancellation fee and customer service. Cheapflights ranks 193rd among Travel Search Engine sites.

service
46
value
46
shipping
24
returns
29
quality
39