The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They tried to use a higher fair over the phone better off booking myself
It was very easy and I got my confirmation email quickly.
It was good so far! Easy booking. Good Mail confirmation.
Its good to booking but when i was booking the ticket there was no option to add baggage now how to add my baggage in chip price
It gives cost comparison and stops, time of depart and arrival. Hope scheduled flights will also be on time.
It was a great experience & I appreciate the opportunity to get this flight so I can go see my son back at home
Process with additional flight options are helpful. Appreciated receiving confirmation in a short amount of time.
I was surprised that even a normal size carry on bag requires a fee, and that instead of the normal bag of max 50 pound luggage is set at 40 pounds, or additional fee is charged was a little restrictive.
I am so thankful that I received ticket info in 24 hours. This flight was extremely important, as I need to attend a funeral. Also the ticket price was also affordable in this day and time.
Good experience quick processing od reservation flight
It was very easy to navigate the website and easy to understand.
Fast response on my email got it confirmation right away
Took a while... better to search at nights. Overall satisfied coming from central am.
Purchasing the tickets was a breeze. Hope the trip is as easy
It was so smooth I will book with them any time I'm ready to travel again thank you so much
Great Deal to Orlando Florida. It was quick and easy.