The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I never se an online travel agent with this fast service
Quick and easy and a great price. I'll give another review once my trip is completed in October.
Each time I called this service they transfered me to an agent. Five times when I asked for help locating number or email for medical forms to fly on portable oxygen. THEY HUNG UP ON ME! The agents did not inform me about name requirement for international flights. They charged my card 286.00 to add my middle name required.
Much better bargain than dealing direct with airlines
Very easy, and quick. I really appreciate using your website, Thank you.
Good experience booking my flight, ease, simple and quick.
So far, great! It seemed a little difficult to get our payment to go through as I guess this is an international business and we did get a notice of a possible fraud and had to contact the fraud dept of our bank. Our nerves are on edge but we are trusting all will work out ok.
The agent was very professional and informative I had a great experience
No problems booking my flight. I have not received a ticket number for my flight which makes things a little more stressful because i have to research why and how to get it at this point.
Customer service were great found a great price to change my flight date in mins.
Impressed at the service I received. Good rates. Variety of choices for times.
Great service. Will recommend to friends and use the site in future.
It was easy. Even though I am a senior the experience was painless
I booked a flight to travel to my mother-in-law's funeral. My credit card declined the charge because they wanted to verify that this was not a fraudulent charge. I verified that it was not a fraudulent charge to the credit card company. Assuming the first booking had not gone through because of the credit card denial, I re-booked the flight. As it turned out, this site charged my account twice even though the first charge had been denied. The representative that I spoke with said they could only refund the taxes (129.00) for the first ticket ($529.00). After speaking to a supervisor and explaining the mix-up, he also refused to refund the total price of the first ticket. So I am expected to pay $400. For a ticket that will not be used. Needless to say, I'm very upset and think this is shoddy business practices. I will be getting in touch with the credit card company to challenge this charge.
Good experience with cheap tickets and I get what I want
Service with booking was easy and very professional.
The round trip flight seemed definitely affordable
I need the ticket in a hurry to move up one day in a hurry and I got it even though I had to forego the other booking. Thank you for your fast and prompt response.