The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Awesome I appreciate every bit of the experience, I got a good deal and it was easy to make payment. I recommend the plaitform anyway anytime
We purchased flights here for the first time, yes it's cheaper!
I got my plane tickets when I ordered them. Never had any problems.
None. Booked flight for family. Overall fine experience
Everything went smoothly and I had no troubles at all. I recommend for anyone who needs a flight cheap.
Easy & quick
Easy & quick
Easy & quick
Easy & quick
Easy & quick
Easy & quick
Easy & quick
Easy & quick
Easy & quick
I don't know if everything is okay until I see my mother
Fast and easy to use, plus a variety of options allow me to choose the right and affordable option
It was a easy process to do online... I would recommend to everyone
Very good to use and did not give me trouble and would love to use it next time
Ran into a couple of loops but they responded fast and took care of the problem right away
Prices are good, but the self booking system has many glitches. Everytime you make a slight modification (like trying a different date for a better price) you cannot just change the day, but you have to retype everything from beginning to end. And if it is multicity it will change the city on you. It almost seems like it was designed to be problematic and frustrating as a way to force one to call the live agent number.
The site is very street forward, easy to understand
Easy to use and sensible. Not too many personal details were asked. It was the way flying used to be.
Satisfied for giving me the cheapest fare available.
I searched for a long time for a low rate that I could afford and I came across your web site and it was the cheapest so I took it.
So easy to book with your compnay. I got EVERYTHING, the reservation, confirmation and the E ticket they send right away on my email.