The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My experience was great... Everything was simple and easy to understand.
Was unable to make changes
Due to. Some personal reason
I like the service and the prices, support staff always ready to chat with me.
Experience was fast and easy. Quick booking. Stayed open until i put my card information in. Wish it had more deals or a little cheaper. But ik it was last minute.
It was easy to book my flight and receive confirmation
Good prices not expensive for any inconvenience to the people
Confirmation receive within 24 hours but fail to tell how many luggage each passenger can bring also I had to call several times before the ticket went through due to credit card decline
The UX was not the best. It wouldn't let me add a second passenger for ages, despite having clearly checked two passengers in the search screen
Good filters to narrow your choices. OK details on what your tickets include.
Wonderfully and quickly done on line. The service received was faster than I expected considering it's weekend to where lots folks are traveling.
It was good because the price is affordable but your customer services needs to upgrade. They voice and how to communicate isn't really respectful and appreciative.
They should have a Client friendly communication and makes the client comfortable when speaking to the client and not try to rush the client or try to end conversation quickly it makes it looks like it's a fraudulent site.
I fine the website was very easy to used and very informative.
Highly recommended, fast, easy ti search for- the aire is super friendly
Until this moment is fine, thank you. I dont receive any official tickets yet, but Im waiting for it.
All was well. Thank you for the help.
Everything went smooth... Wish I had a promo code to save some money
Experience was lovely, booking was simple and easy to understand