ChampsReviews 194

Worst customer service I have ever experienced. Ordered 3 new pair of shorts, which were a little too tight even though I have 10 pairs of older CSG shorts that are the same size. I was away on vacation and missed the 45 day return policy. Customer support was understandable and offered to exchange them for the next size. Even though they sent me an RMA, after knowing I missed the 45 day return deadline and after they agreed to offer an RMA anyway due to extenuating circumstances, I shipped the shorts back and their warehouse declined my order and shipped them back to me.

I am amazed that the company would agree to something and then go back on it. I called twice today and was told no after they already agreed to replace my order with one size larger.

I am so disappointed with this company.

Ordered sneakers from these people 3 times! The first 2 were never received and i was credited and the third one 15 days later is still not here and none of those idiots can tell me where it is. They are rude and do not care about their customers! I do not care if their shoe is 99.99 cheaper than Hibbets, adidas, nike or puma, my black $#*! would not be buying it. They can consider their app deleted from my phone. Champs ALL CUSTOMERS MATTER just so you know and by me not being satisfied you just lost about 10 of those customers.

I placed an order and shortly after placing it I realized I had put the wrong shipping address. I quickly tried calling customer service to change the shipping address and no one ever answered! I tried EVERY SINGLE DAY at all different hours! No one ever answered! I even emailed customer service, again never heard from anyone! They created a shipping label and charged my card but the shoes have never shipped! I would like the shoes if I could get a hold of someone to change the address, but I have had absolutely no luck! This is ridiculous! I filed a dispute with my credit card company so hopefully I will get my money back. But how can a company not have anyone answering phone calls at all hours of the day? Never will I buy from Champs again!

Have placed about seven orders with this company in the last few months. Three orders came within a week and a half. One of these orders was the incorrect item. Tried calling, phone kept hanging up, and then they stop accepting calls. Sent multiple emails, and no response. After two months, just returned to the store without even wanting the correct item. Because the other items did come, I gave them another chance. They have deducted the funds right away, and marks it as pre shipment and order is on its way. Have attached two of the orders that state pre shipment, and stay that way for multiple days. Emails are always automated. I have been charged for one order, that I have been waiting on for a little less than a month now. The other orders I placed are more recent so I was giving it a little time, but it looks like it will be the same issue. They made sure they took that money out the day after though. Pandemic or not, any other company that I have ordered from have never been this foul, and unprofessional. Reporting to the BBB, and disputing with my bank. Have called multiple Champ stores, sent emails, and called the 800 number. NOTHING!

I was looking for a specific pair of sneakers (nike air barrage) and found one of the color variants here. I purchased another pair from Jimmy Jazz a week prior and dealt with headaches which include zero customer service and answers to my questions (besides a automated/carbon cop response). They were also vague about shipping times though I paid for 2 day delivery
I say that to compare because here on Champs site they were very clear on details like when to expect the package, and what kind of delays are possible. Well even with explaining all that Jimmy Jazz took 10 days where Champs got the delivery to me in 4. Zero issues and loving my purchase

My grandaughter ordered shoes and never received them this was on May 10 2020. You can never get through to their customer service *******813 and *******451 it says we will be with you in a moment, no one gets to you. Gonna have to file a claim with the bank.