I purchased 3 pair of shoes for my son for school and they were too small as the shoes run small and I was unaware. I called customer service and found out not only was there a charge to have them shipped back there was also a 2 wk wait time for them to receive them and refund my money and I needed to PURCHASE the new sizes to get the correct size or either go into a store. I went into the Lenox Mall here in Atlanta Ga to only come contact with the most rudest assistant manager (D. Pruitt) that had no idea what she was doing to process my return. I had my packing list email receipt and order confirmation and she told me neither of them was considered a receipt and despite SEEING on them all I paid $40 for each pair of shoes (3pair) she could only refund me $19.99 a pair as that was what the store price was! I was flabbergasted for one the shoes were DOUBLE the price online but for 2 you have 3 different forms of a receipt and tell me neither were good enough and you had to treat my sale as a NO RECEIPT SALE! I called customer service back and once speaking with them which I may add was an entirely different experience. The representative was very understanding, knowledgeable and even when uncertain sought out confirmation through another source. The representative stated I was to receive a full refund and an override code was to be used; nevertheless I never received my refund. I'm stuck with 3 pair of shoes my son can not wear and was forced to keep them as I refused to accept less than I paid for. The store employees thought it was a comedy show to them as the assistant manager and them continued to giggle as they took turns looking within my face and asking the assistant manager was she doing the refund and she dances to the blurring loud music that filled the store; which I will also note at the beginning of the conversation once I contacted with the customer service representative she stated she could not hear me over the wxcessive loud music and I made her aware that I was currently in one of their stores and that was how loud the music was. I attempted to call the following day to speak to the store manager "Gary" and all day (started calling 10am) he was unavailable until I called somewhere around 7pm to only then be told "oh he just walked out the door". This was my FIRST purchase with this company and I WILL NEVER SHOP HERE AGAIN! If you want to be treated like you mean nothing and want to be disrespected by children half your children ages then be my guest and shop with this company but as for me and my family and friends we will never shop with this company again. Be blessed and spend your hard earned money with companies that respect their customers.

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The company confirmed and charged me for a purchase and when it was too late for me to purchase elsewhere, canceled my existing order. On 12/8, I purchased a release shoe. The money was taken from my account on the same day, and this evening I received a very nonchalant email from the company stating they did not have the shoe. The email states that after searching all of their locations, they were unable to locate the shoe even after they took my money and sent a confirmation number out. The email goes on to say that my account was not charged; however, PayPal paid them on the same day. I had to call a call center where I was on hold for over 27 minutes, and I had no choice but to sit and wait because they had my money and the email stated otherwise. Once I spoke with "customer service", I was told, "something happened with the inventory at the location where the order was originally sent." I am still not exactly sure what that means. In any event, the rep. Graciously agreed to give me my own money back and to "officially cancel the order." Now mind you, he had to cancel the order and refund my money even though the email stated that the order was canceled and no money was taken. I was not satisfied with how my purchase or money was handled, so I asked to have my complaint escalated because I wanted to make a formal complaint. I was transferred to a "supervisor." She proceeded to argue that a confirmation number is not confirmation of a purchase and that a purchase is only confirmed through a tracking number or shipment information. I explained to her that the website makes no mention that the order is only confirmed after you receive tracking information, and neither does the confirmation email that was sent after my purchase. I asked her to email me or screenshot the language from the website (she still has not sent the language). After discussing how I feel Champs was greedy when they decided to oversell the shoe, I asked how to make a formal complaint and my only recourse (from what the supervisor said) was to make a complaint on the Champs website, which appears to be laughable. Ironically, their own websites says when an order is sent via their website, it is processed as soon as you press "place order" so no changes or cancelations can be made. I guess that language is only true when it benefits the company. If my order was processed as soon as I hit "place order" why didn't I receive some sort of kick back or error message for the shoe that they did not have? This is the first and last to time this happens to me because I will never patronize any Champs or their affiliates. It is disheartening that companies can operate in such a manner. Just one last note, I am really pissed too because I was in the process of paying for the shoes on another website when Champs confirmed the purchase. Of course, I ended that transaction after Champs confirmed. Just sheer greed and a lack of consideration for customers on their part. I prepared and planned for this purchase because it was for a my son's Christmas gift. He is an avid collector of the brand of shoe that was released on 12/8. I could have made the purchase on another website if Champs had simply noted the shoes was not in stock or could not be guaranteed even after we take your money. They didn't even have the decency to offer any type of credit for the inconvenience.

I purchased 2 shoes in a Toronto, Ontario store with the intention of having them being shipped too my house and was told by the sales rep that the shoes were in stock... after I paid and everything and reached home... I got a confirmation e-mail statement that only 1 Shoe was purchased and being shipped?... I called the Customers Service line number that was on the confirmation email "supposedly" thanking me for my purchase and why was i not surprised!... received a busy signal! After several attempts of this ridiculous nonsense... I checked the google search engine for the customer service number and it came up with 2 numbers a (totally different phone 1800 number then the one that was in the e-mail and a 715 number that turned out too be in Wisconsin) of course the 1800 number never worked routen busy signal... Called the 715 number and successfully got a hold of an operator... Once I explained the situation to the operator she confirmed my info... it was explained too me that they were only sending me the one shoe because they only had run out of the shoe and no other place in Canada has the other shoe... the operator offered too refined the money... but I asked if it is possible if one of the shoes can be shipped from the US if available? It was confirmed that the shoe was available, but was told that nothing could be done given the fact... if I never checked that e-mail confirmation... When the shipment arrived too me I would have gotten 1 shoe when I was obviously was expecting 2 and I'm sure that I would have had difficult time getting a refund for the shoe that I paid for because they@ Champs Sports made the decision for me that because I purchased 2 items and they ran out of stock and could only send me the 1 item out of it that I don't have the right too get an email that simply informs me that the items I purchased is no longer in stock... not too mention when I call the customer service number that was send too me in a confirmation e-mail and get a busy signal especially when it involves items I purchased?... I felt disregarded and disrespect as not only customer spending my hard earned money at there overated store, but as a person just out here in the world living that they feel they can take my cash and overlook me... Like they have no $#*!ing respect especially because I had too pull $#*!ing teeth too learn that what I had paid for was not what I was getting!... too me that is complete grade "A" Bull$#*!... And absolutely a great BIG waste of time... if Camps Sports treats people or there so called "valued customers" like how I've been treated... save yourself the trouble and shut your failing operation down because like in this situation there is NO Forgiveness and you will be held accountable!