Chain Reaction Cycles

Took my money and then CR cancel the order on their end because of an IT problem. Don't understand why they just can't then send the item. 3 weeks in and still waiting for Paypal to credit my account. What a hassle. Thanks CR for wasting my time.

Still waiting 4 months plus for "crash replacement" part that should of been under warranty and I ended up paying for. Not to mention the $70 in store credit for receiving damaged bike. Bent rotor, 4 bent/broke spokes, scratched frame, bent derailleur hanger. Wow thanks

We ordered presents for our kids (trainers) that still have not turned up after 3 weeks! Never received a tracking number either. No customer service phone number, just poor live chat reps who have no interest in helping. Do not buy from these cowboys

The site clearly stated cut off times for next day delivery. I ordered well within time as i had broken some parts on my bike and needed to replace them in a hurry for a trip down south the next day. I could have gone to a local bike store but chose CRC instead. The order didn't arrive the next day. I missed a pre booked day at the bike park and scheduled night ride as well as a hell of a lot of messing to amend trains and hotels.

I tried to contact CRC a total number of 6 times to resolve this issue. It's taken till now… 10/01/2024 to only have my postage refunded (which will take 5 days to refund) and CRC have now washed their hands of the issue….

I wasn't expecting them to refund me for all my expenses as that's a little far but a little voucher for £10 or free next day delivery on my next order or something as an apology would have been great but to only offer my postage back after the issue has been dragged out by them for 23 days i think is just unacceptable.

When I read the reviews posted here, I had doubts about ordering from this company. Then I chatted with someone at Chain Reaction Cycles who was extremely helpful. So, I decided to take the risk, and placed an order. The package was promptly posted via DHL on 4/1 and it arrived on 4/5.
I'm glad I took the chance and have bookmarked this company for future purchases.

1400 Euros order haven't arrived in over 2 weeks.
Order placed on 5 august, writing this on 24. So almost a month and my order has not arrived.
Contacted them 2 times, both times waited until they're said, still nothing. Contacted them a 3rd time, no response in 2 days.
The DPD delivery info / status is stating that my order in in France since the dispatch, seems like it's stuck there & last update was on 19 august.
Order was estimated to be delivered on 16 August (6-8 days)
I'm located in Bucharest, Romania.

Where to start, if I could give zero stars I would.
I ordered a £99 frame they sent me a £600 carbon frame, when I contacted them I was told I had to give the the dimensions of the box along with the weight (not easy) then tell them which day I was going to be in between 8am and 6pm then I had to photograph the collection and send it to them before they would send my original order. Treating me like a criminal when in reality I saved them £500 with my honesty as other people may have just kept quiet. No thanks or discussion just an automated response. As it fell around a bank holiday I am looking at 3 weeks to get the frame I originally ordered.
Poorest of the poorest customer service ever, bar none. I could go on but you get the idea, corporate vacuum them doesn't care about you really.

I have been ordering bike stuff from them for years now and lately I am trying to stay away from them but they had Vittoria tires on sale so I ordered them and something that you usually would receive in few days can now take weeks, it's usually not their fault but their customer service when you try to get things like this sorted is horrible, they're just not worth, if you can try making deals with your local bike shop that's my friendly advice.

Embarrassing delivery service. They keep using Evri and the delivery timeline has massively deteriorated. The customer service try to justify them which makes even more annoying the customer experience. I paid for next day delivery and will likely receive the parcel with a 3 days delay

A phone call would have sorted the problem. They cancelled my order because item was not in stock even though it was in stock when i ordered.
I ordered a sram brake calliper and a calliper bracket. They sent calliper bracket but no brake calliper.
The bracket was for the calliper they cancelled so totally no good. But they sent it anyway lol. Charged a £5 for postage too.
I am a student and had no more cash, now i have to wait until the refund came back 5 days later. I needed the brake calliper urgently thats why i paid for next day postage. Lol.
If they would have rung i would have told em to replace with different item.

This is a chinese scam site. They took my money and I never received the item paid for. Jump ahead 6 weeks and they refund me $9.99 of the $105 I spent for nothing. DO NOT SHOP HERE Chainreaction is a scam

A warning to any would be customer thinking or buying from this company - Save yourself the hassle and go elsewhere.
Our bike was delivered damaged and after much hassle through their 'live chat' (no direct contact) they eventually, after much more hassle, advised us to get it repaired ourselves rather than help or fix the issue themselves.
The packaging is not adequate enough to protect the bike in transit, which I suspect has allowed the damage to occur.

Very poor indeed - Buyer beware!

Chain reaction gave me zero help when I ordered a bike from them and ran into problems. After two weeks my back never showed up so I called DHl Wondering what happened. It turns out CHR did not pay for the duties. I emailed them and five days later they told me I'll have my bike in two days. That was about a week ago I still don't have my bike. Long story short they use DHL which is a $#*! company. I hope they go out of business I haven't had my bike in almost 3 weeks. I'm having to Drive five hours just to pick it up to ensure I get it. On top of that DHL hires people who can barely speak English. I could never reach chain reaction by phone or by the Chat Hotline. I guess you get what you pay for!

If you live in the US, and want your orders to get to you in 2 weeks (that's the type of service they use with P2P Trakpak), with no real tracking and expected delivery date, then by all means order from Chain Reaction. This to me is tremendous disrespect to customers, and I urge you not to shop with them.