A warning to any would be customer thinking or buying from this company - Save yourself the hassle and go elsewhere.
Our bike was delivered damaged and after much hassle through their 'live chat' (no direct contact) they eventually, after much more hassle, advised us to get it repaired ourselves rather than help or fix the issue themselves.
The packaging is not adequate enough to protect the bike in transit, which I suspect has allowed the damage to occur.
Very poor indeed - Buyer beware!