• Certo Software

Certo Software

Overview

Certo Software has a rating of 3.6 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Certo Software ranks 131st among Mobile Applications sites.

  • Service
    6
  • Value
    6
  • Shipping
    4
  • Returns
    4
  • Quality
    6
See all photos
How would you rate Certo Software?
Top Positive Review

“Great way to check your iPhone for hacking”

David F.
2/21/22

I found out about Certo a couple of months ago and have been using their Certo Antispy tool regularly to check if my iPhone has been hacked. So far so good and really impressed with the app. Seems like it does way more than the ones you get on the app store. Helpful support too, it's via email only but they were really quick to reply.

Top Critical Review

“IGNORED CANCELLATION”

Eric S.
6/8/22

I used their product in 2020, canceled IMMEDIATELY. They still auto-renewed in 21…I missed the CC charge, caught it this year (2022) and cancelled AGAIN. Let's see if I get my refund?!

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user davidf3147
3 reviews
3 helpful votes
February 21st, 2022
Verified purchase

I found out about Certo a couple of months ago and have been using their Certo Antispy tool regularly to check if my iPhone has been hacked. So far so good and really impressed with the app. Seems like it does way more than the ones you get on the app store. Helpful support too, it's via email only but they were really quick to reply.

Products used:
Certo AntiSpy

Service
Value
Shipping
Quality
Thumbnail of user billg392
1 review
1 helpful vote
August 17th, 2020

Have been using their spyware detection service on my iPhone for a few years now and more recently their Android app on my Samsung tablet. Would certainly recommend both. The scan is very thorough and it helped me find a spy app installed by my ex wife when we were going through a divorce last year. I've continued to use it ever since just to know that I'm protected. The best thing for me though is their customer support. I've reached out to them with a lot of questions over the years and they've always been helpful. A lot of tech companies these days just seem to send you pre-typed generic responses but these guys always seem to go the extra mile. Thanks!

Thumbnail of user russellk28
Russell K. – Certo Software Rep

Hi Bill,

Thanks so much for taking the time to review our company. We really appreciate your kind comments.

Kind Regards,
Russell
Certo Software

Thumbnail of user christiner1286
3 reviews
6 helpful votes
March 4th, 2022
Verified purchase

Got Certo for my iPhone after being in an abusive relationship for years. It found the spyware he installed straight away and told me how to get rid of it. Nice to know I wasn't being crazy this whole time! I still run scans now and again and it's good to have a peace of mind that I'm safe now. Would recommend it to anyone who suspects phone hacking.

Tip for consumers:
If you're scanning an iPhone set aside at least 30 minutes, it can take a while.

Products used:
Certo AntiSpy Pro

Service
Value
Quality
Thumbnail of user billb1114
1 review
0 helpful votes
July 5th, 2020

I follow instructions on CERTO help and Itunes still cannot connect. I left a message for help and I am told I have to wait 12 hours for a response.
I dont know if they are any good yet.

Thumbnail of user evelynk283
1 review
0 helpful votes
August 6th, 2022

Very happy with Certo's app. I am not very technically minded but I found it easy enough to use. Also it doesn't seem to slow my phone down or pester me with ads like lots of other apps. Would definitely recommend it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinah1123
1 review
0 helpful votes
August 13th, 2022

I have been using their iPhone scanner for about 3 years now and it is changed a lot over that time - thankfully for the better! Before you had to mess around with iTunes and make a backup of the phone but now it is so much easier and just does the scan as soon as you plug it in. Highly recommended to anyone worried about their phone privacy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordani70
1 review
1 helpful vote
June 7th, 2022
Verified purchase

Bought the year trial scared of losin crypto, worked great solid app. Customer service beyond helpful

Products used:
Certo software

Service
Value
Returns
Quality
Thumbnail of user erics2553
1 review
1 helpful vote
June 8th, 2022

I used their product in 2020, canceled IMMEDIATELY. They still auto-renewed in 21…I missed the CC charge, caught it this year (2022) and cancelled AGAIN. Let's see if I get my refund?!

Tip for consumers:
SAVE YOUR CANCELLATION EMAIL, they will AUTO-RENEW REGARDLESS!!!

Value
Quality
Thumbnail of user salinaj.t
1 review
2 helpful votes
August 30th, 2022

In my opinion Certo has one of the best mobile security apps. I have tried a bunch of different apps over the years but Certo seems to detect the most and doesn't bombard me with ads etc. I like the feature that takes a photo of someone if they mess with your phone not something I have seen in any other apps.

Thumbnail of user seamusc7
1 review
0 helpful votes
March 27th, 2023

CERTO...FREE...APP...is pretty good but...NORTON 360 PREMIUM...IS...BETTER...March 26th 2023AD...0146HRS...IVY LEAGUES UNIVERSITY...Computer SCIENCES...Department...FORTIS FORTUNA ADIUVAT...

Products used:
CERTO Security App for Android Smartphones..

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesb225
1 review
5 helpful votes
March 2nd, 2018

I was actually quite impressed with this product. There doesn't seem to be many solutions out there for checking for spyware on iPhones so I was a bit dubious but it worked really well and the support guy I spoke to for guidance was pretty helpful too. Shame it's not an app but I don't think Apple allow it hence why it works via computer I guess.

Thumbnail of user chelsiew14
1 review
0 helpful votes
February 7th, 2022
Verified purchase

Just know that you need a computer to use the product. I did not see the one brief mention of the when they asked for my card information. Now they refuse to refund, because they claim it's clearly stated. So just make sure you have the proper tools! And upon further research you can just go to your local cell phone repair shop and they scan it for you for $35. Might be easier. Good luck!

Update:
I have been fully refunded, which I do appreciate. The CEO has told me that the need of a computer is stated throughout the site, so in that regards just make sure when purchasing any anti spyware to look at all pages. As far as my recommendation to use a cell phone repair shop, he states:

Finally, in regards to the cell phone repair shop you used, I would recommend asking them to confirm what methods they used to check your device for spyware. As the only way this is currently possible is by using an application on a computer, such as Certo AntiSpy, to scan the device. Installing an app or manually reviewing settings on the device is not typically sufficient to detect most iOS threats.

Kind Regards

Simon Lewis
Co-founder
Certo Software

I give this product 3 stars, because I do not want to negatively impact a product I have not used.

Tip for consumers:
FULL REFUND per their refund policy, which does not include being unable to use the product if you miss the mention of needing a computer
Update:
I can see that you were in conversation with a support agent who directed you to our Refund Policy, which explains who to contact when requesting a refund. I can see that you haven't contacted *******@certosoftware.com yet, who will usually be happy to provide a full refund if the product has not been used and a genuine mistake was made when ordering

Products used:
A local cell phone repair shop who did it for 15 Dollars cheaper.

Service
Returns
Thumbnail of user josephm1513
1 review
3 helpful votes
August 6th, 2020

I downloaded the app after paying 49 dollars for it and it was totally useless. No clear instructions, no support or shall I say trying to contact this joke of an organization was almost impossible. Do not waste your money on this. I cancelled my subscription and know there will be no refund. It is all about the money for them. Or shall I say stealing your money!

Thumbnail of user russellk28
Russell K. – Certo Software Rep

Hi Joseph,

Thanks for taking the time to leave a review. I’m sorry to hear that you had difficulty finding instructions and reaching our support team. You can contact our support team at any time from the Support page of our website (https://www.certosoftware.com/support/), we also have Getting Started guides, videos and knowledgebase articles available for all of our products.

I can see that you did send an email support ticket via our website and then 1 hour later left this review of our company. We do try to reply to all customer support tickets as soon as possible but I think that most people would agree that only waiting 1 hour before leaving a damaging review is a little unfair, especially in light of adjusted work practices in these unprecedented times.

I can also see from the exchange between yourself and our support agent that you found the software too difficult to use and, as I am sure you are aware, a full refund was granted. We do try to make our software as easy to use as possible and have built a comprehensive knowledgebase of help articles for customers that need help using our products.

Kind Regards,
Russell
Certo Software

Thumbnail of user mahdig5
1 review
4 helpful votes
December 19th, 2017

Certo claims that it can found jailbreak and spyware by scanning iTunes backup I know in old days itune backup includes app executable files but it is not the case anymore
I have its license if someone sends a jailbroken backup I can test to both get my answer and tell the result here.
Actually I contacted support few days ago but no reply yet

Thumbnail of user russellk28
Russell K. – Certo Software Rep

Hi Mahdi,

While you are correct that the latest versions of iTunes no longer backup apps, Certo does not require this in order to detect spyware or jailbreaks, so our software still works as intended.

I have checked our systems but am unable to find a support ticket for your name, however if you do have any further questions please feel free to contact us at https://www.certosoftware.com/support/

Kind Regards,
Russell
Certo Software

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From the business

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Company Representative

Thumbnail of user russellk28
Russell K.

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