Joseph M.’s Reviews of Certo Software & more

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Mobile Applications

“Issues with downloading and trying to get support.”

8/6/20

I downloaded the app after paying 49 dollars for it and it was totally useless. No clear instructions, no support or shall I say trying to contact this joke of an organization was almost impossible. Do not waste your money on this. I cancelled my subscription and know there will be no refund. It is all about the money for them. Or shall I say stealing your money!

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Thank you

Russell K. – Certo Software Rep Over a year old

Hi Joseph,

Thanks for taking the time to leave a review. I’m sorry to hear that you had difficulty finding instructions and reaching our support team. You can contact our support team at any time from the Support page of our website (https://www.certosoftware.com/support/), we also have Getting Started guides, videos and knowledgebase articles available for all of our products.

I can see that you did send an email support ticket via our website and then 1 hour later left this review of our company. We do try to reply to all customer support tickets as soon as possible but I think that most people would agree that only waiting 1 hour before leaving a damaging review is a little unfair, especially in light of adjusted work practices in these unprecedented times.

I can also see from the exchange between yourself and our support agent that you found the software too difficult to use and, as I am sure you are aware, a full refund was granted. We do try to make our software as easy to use as possible and have built a comprehensive knowledgebase of help articles for customers that need help using our products.

Kind Regards,
Russell
Certo Software