Certo Software Questions & Answers

Hi Joseph, Thanks for your question. If one of our apps detects spyware on your device, it will report the name of the spyware and details of its capabilities. Unfortunately, it is not possible to determine things like the IP address or phone number of whoever installed the spyware, as this information is not stored on the device itself. Most mobile spyware works by sending information from the device to a server owned by the spyware provider, not to the hacker directly. The hacker then logs into the server to retrieve the information from the monitored device. However, if you would like to learn more about any detections on your device then our team will be happy to look into it further for you. Kind Regards, Russell Certo Software

Hi Seth, Thanks for your question. If you would like to discuss the results of your scan then one of our support team will be happy to assist you with this. Please open a support ticket on our website (https://www.certosoftware.com/support/) and a representative will get back to you asap. Kind Regards, Russell Certo Software

Hi Deirdre, Thanks for your question. I'm sorry, at this time we do not currently offer telephone support. Please open a support ticket on our website (https://www.certosoftware.com/support/) and a representative will get back to you asap. We typically reply within 12 hours, although most requests are answered sooner. Kind Regards, Russell Certo Software

Hi Christy, Thanks for your question. One of our support team will be happy to assist you with this. Please open a support ticket on our website (https://www.certosoftware.com/support/) and a representative will get back to you asap. Kind Regards, Russell Certo Software

Hi m w. Thanks for your question. Yes, you can use Certo to check if your iPhone has spyware installed. Including those that have the ability to access your text messages or record audio. You can find out more about our software here: https://www.certosoftware.com/iphone-spyware-detection/ Kind Regards, Russell Certo Software

Hi Anthony, Thanks for your question. One of our technical team will be happy to assist you with this. You can contact them via our website (https://www.certosoftware.com/contact/) and a representative will get back to you asap. Kind Regards, Russell Certo Software

Hi LaurenMarie, Thanks for your question. Yes, you can use Certo to scan your iPhone for spyware! Currently, Certo can only scan iOS devices (iPhones and iPads) and not Mac computers. If you'd like to watch a short video demonstration of how to scan your phone with Certo, you can do so here: https://www.youtube.com/watch?v=BscJ05PcSz0 Kind Regards, Russell Certo Software

Hi Melissa, Thanks for your question and I'm sorry that you are having difficulties using the software. One of our support team will be happy to assist you with this. Please open a support ticket on our website (https://www.certosoftware.com/support/) with details of the issue and a representative will get back to you asap. Kind Regards, Russell Certo Software

Hi Tricia, Thanks for your question. Yes you can! You can find out more about our software here: https://www.certosoftware.com/iphone-spyware-detection/ Kind Regards, Russell Certo Software

Hi Eddie, Thanks for choosing Certo iPhone. You may find this video helpful which demonstrates the process of scanning your iPhone with Certo: https://www.youtube.com/watch?v=BscJ05PcSz0 If you still need help, one of our support team will be happy to assist you with this. Please open a support ticket on our website (https://www.certosoftware.com/support/) and a representative will get back to you asap. Kind Regards, Russell Certo Software