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CellPhoneShop.net
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CellPhoneShop.net

cellphoneshop.net
Canada
1 review
2 helpful votes
Follow gerald M.
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What a joke, I ordered from this British Columbia store because I live in B. C. also, and because I was in an hurry for my order I figured I would get my order in a few days. It states the order will be shipped in 7-10 days and because It has been 16 days now I decided to call them to ask them where my order was. I cannot believe I bought this from them and then they order it from hong kong. I could have don't that myself and saved a pile of money. Beware of these guys!

Date of experience: March 11, 2014
Michigan
1 review
8 helpful votes
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I wish I could do no stars.
Speaking to their call center and getting customer service reps with heavy accents named, Martin, Ben, Suzzie etc etc
All the junk is shipped from Hong Kong which they dont tell you so beware! So unless you fork out a crazy amount of money your stuff will take weeks and weeks to deliver.
They could care less about what you ordered or they will tell you straight out that "We cannot help you"
Reviews are horrible, I wish I seen them ahead of time.

Date of experience: October 20, 2014
Pennsylvania
1 review
0 helpful votes
Follow Jeff H.
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Ordered a case for my tablet. Despite expedited first class mail, it took more than 2 weeks for delivery. When I plugged the keyboard into the charger cable, the port immediately snapped off of the circuit board. I emailed them to complain and get a refund, but after two days I have not gotten a response. I will be contesting this charge with my bank. DO NOT USE THIS COMPANY!

Date of experience: January 2, 2014
GB
1 review
1 helpful vote
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I wouldn't buy from them again. They suggest that they are based in the UK but they are not so delivery by mail is 7-10 days not the 24 hours one would expect from a UK retailer.
They don't reply to emails about the order (I wrote saying the ruggedised iPhone case I wanted had to arrive before I left on holiday otherwise it was not needed.)
The cover itself was poor quality and didn't meet requirements.

Date of experience: November 22, 2014
California
1 review
2 helpful votes
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I have ordered from this site many times over the past 3+ years and i have always been very satisfied with the service, quality, and price. When i had to return or exchange an item, i have always gotten excellent service. I recommend them to friends and colleagues.

Date of experience: November 30, 2014
Ohio
1 review
0 helpful votes
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Order a iPhone 5 charger
January 23, 2014

Order a iPhone 5 charger. 1st one broke after a few weeks, they sent me a second one, and it broke after a week. They offered me a store credit minus the shipping. Which I won't use on another product that will break in a couple of weeks. Pay a couple more bucks and get a something that works. Never again.

Date of experience: January 23, 2014
Illinois
1 review
0 helpful votes
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Does not appear to be a legitimate business. I placed an order for a few iPhone 5 cords, and a number of other items on their site. Selected free shipping and nothing came. Was at least smart enough to pay via PayPal. I called multiple times and was told it was on its way and to wait a few days each time.

DO NOT USE THIS SITE.

Date of experience: October 31, 2013
California
1 review
6 helpful votes
Follow J H.
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I have purchased various items from cellphoneshop.net for the past five years, and I have never had a problems. The products work well, and the customer servicve was great. I don't know what I will do now because I purchased all of my cell phone accessories with them.

Date of experience: December 28, 2014
Nevada
1 review
5 helpful votes
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So...
August 24, 2014

So... Like a typical cheapskate, I went to the site after finding that Verizon was out of stock on the particular clip holster I needed for my work cell. I saw that the same holster was $1.10 each. Verizon charges $20 for one! I bit... I paid $10.55 for four holsters (shipping included). This was on August 6,2014. I received them on August 23 (17 days later). So. A bit late on shipping... I see a LOT of bad reviews here. I'm glad I didn't order anything electronic.

Overall, my experience was ok. I got more than what I needed at an 83% savings on 300% moreover quantity of the product I was looking for. The slow shipping was well worth the wait.

Date of experience: August 24, 2014
Illinois
1 review
2 helpful votes
Follow David L.
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I have ordered ipad chargers and lightning iphone chargers and Multi-device chargers from them. The ipad chargers (for car) did not work. I returned, It took MANY weeks to get refund. Then replacement was equally garbage. Llightning chargers were also of poor quality. I believe I got one that worked, but at least one that didn't. Portable backup battery devices also failed to work.
This place has super low prices, but quality is extremely low and unreliable on anything electronic (stuff like styluses and SD cards were fine). Emails to "customer care" are responded to in weeks, not hours or days, and are unhelpful. BE WARY.

Date of experience: February 24, 2014
Saudi Arabia
1 review
2 helpful votes
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I just ordered 2 custom cases for my galaxy note 2
Order #*******A

First off the price was very reasonable.
I cannot explain how great quality the custom cases are. I am so happy. I never write reviews. But this company deserves a great review.

Date of experience: February 24, 2014
California
1 review
0 helpful votes
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They don't even tell you the shipping UNTIL you place the order. They ship defective Lightning cables which do not work, then off you to give you store credit! They refuse refunds unless YOU pay to send the junk back then do not refund your postage! I disputed the charge, enough of it!

Date of experience: December 9, 2013
Virginia
1 review
11 helpful votes
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They had the best selection at great prices. Never had a problem with deliveries. Had a bad cable once, emailed them and they sent a new one air at not extra cost with no hassles.

Date of experience: September 14, 2015
GB
1 review
7 helpful votes
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United Kingdom Cellphone Shop my arse!

Ordered a genuine Samsung Galaxy Note 3 replacement stylus so long ago that I'd forgotten about it. Arrived today in an envelope clearly stating it had been shipped from China. PO Box ******* Shau Kei Wan Post Office HONG KONG.

Stylus is fake, not Samsung.

Delivery note has price I paid, then a bizarre credit refund amount, then an additional "prepayment" amount. I now have to check my Paypal to see what they have actually charged me, having now read other reviews here that say extra money was taken without the buyer's knowledge.

This must count as fraudulent, surely? Advertising as United Kingdom... implies, obviously, that they are in the UK, when in fact they are in Hong frigging Kong.

No address on invoice, other than mine, which tellingly includes "Great Britain".

Really really unhappy about being taken in like this. Who do we report activity like this to? There must be someone who can stop them.

Date of experience: June 12, 2014
California
1 review
2 helpful votes
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I placed an order for a custom skin for my myTouch smartphone, paid through PayPal and received an email order confirmation but no communication since and now I can't get through to the company to check on the status. I sent an email through the 'contact us' link online - no answer - and when I call the number listed on the site, I wade through the automated phone tree and every extension leads me to infinite hold music. I sent another email requesting a status of my order or a refund. No answer.

How in the world has anyone else even received items ordered from this company when I can't get through to a live person?! This is a complete rip-off!

Date of experience: December 27, 2012
Canada
1 review
2 helpful votes
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Avoid CellPhoneShop
June 11, 2014

Avoid CellPhoneShop.
Ordered a charge for my phone. They sent me a model designed for a different phone with a different battery size.
They responded to my emails but refused to do anything about it until they suggested I pay to ship it back.
By this time, I've learned it's time to cut my losses.

Date of experience: June 11, 2014
Texas
1 review
0 helpful votes
Follow JA F.
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I ordered an OtterBox for my Iphone 5S. They sent me the wrong case but are making me pay postage to send the incorrect item back to them. From what I am reading on these reviews there is a good chance I'll not get my money back. It was also hard to get them to listen to my problem. The items are mailed from Hong Kong but the return address is at least in the states. It did take me a long time to get my order. I'll never order from them again.

Date of experience: January 8, 2014
Florida
1 review
0 helpful votes
Follow Jeff E.
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Their Note 10.1 travel and auto chargers are VASTLY underpowered. They are NOT 2.1 amp chargers. Delivery you would expect to be fast because their website leads you to believe they are in the USA. Delivery was over 4 weeks, coming from CHINA!

Date of experience: November 17, 2013
Nevada
1 review
0 helpful votes
Follow Jenny J.
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Do not be fooled by the incredible prices. You get what you pay for. Cheap prices = cheap products. Unless you are buying a known brand name product and the price is a little better than what you might pay elsewhere, DO NOT buy the product. If you find what you are looking for at less than half the MSRP it is likely cheap junk. You will have to buy it again somewhere else because it will not work at all, as described, or reliably.

Date of experience: January 27, 2014
Wisconsin
1 review
2 helpful votes
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I placed an order for an LG phone charger. The cost was $2.99 w/ free shipping, to be received w/in 10 "buissness" days. I paid thru Paypal. I was NOT charged any shipping. I had put in the "free shipping" code when I ordered. I received the order in 10 days. It was what I ordered and worked great. I didn't know that it was being shipped from China until I received the order. Honestly, I have no Idea how they could have done this for a total of $2.99. I do know that I had searched everywhere for this product and could not find it anywhere else. I am a happy customer!

Date of experience: June 12, 2014

Overview

CellPhoneShop.net has a rating of 2.5 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CellPhoneShop.net most frequently mention customer service, tracking number and car charger. CellPhoneShop.net ranks 242nd among Mobile Phones sites.

service
32
value
34
shipping
33
returns
20
quality
32