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CedCommerceReviews 92

2.2

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CedCommerce Reviews Summary

CedCommerce's reputation is marred by significant customer dissatisfaction, primarily stemming from service delivery failures and inadequate support. Many customers report unfulfilled promises regarding product functionality and responsiveness, with numerous complaints about unexpected charges and lack of refunds. While some users praise specific applications for their user-friendly interfaces and effective automation features, these positive sentiments are overshadowed by widespread concerns about the company's integrity and reliability. Overall, the feedback indicates a pressing need for improvement in customer service and product quality to restore trust and enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
39
shipping
21
returns
27
quality
40
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Pakistan
2 reviews
0 helpful votes
Follow Moeez j.
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Awesome customer service
November 20, 2019

It's great to work with Ced Commerce there customer support is amazing. I will work with them in future as well

Date of experience: November 20, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you Moeez for sharing your valuable words! We are glad to witness that our service is proving helpful for your business!

Maryland
1 review
0 helpful votes
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Best Experience ever
November 20, 2019

I took some time before giving this review as I wanted to be 100% sure about the app. Although I can't state the upload was that spotless it isn't so abnormal as such other apps.

We've tried this multiple times with different solutions from years and it's rarely perfect however you can fix the listing imperfections pretty effectively and the app itself works extraordinary and at an affordable expense for what you get.

You can't simply launch a site and accept sales. Regularly, you must connect with the support as they are always there to advise you for improving your listings on eBay.

Also, a program makes the procedure so much simple & easier. Maps you Shopify product with eBay requirements with a few simple steps of templates & profile creation.

At last, I would surely want to say the cedcommerce eBay app is incredible & their support is marvelous. We are utilizing the eBay app for now. Might do try their other solutions soon.

Date of experience: November 19, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you so much Ferdinand Y. For your appreciation!
Stay connected with us in this way, we are always here to help you infinitely.

Thanks!
Team CedCommerce

GB
1 review
4 helpful votes
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Having used the CED Hubspot integration for Magento 1 and had a great experience with their support - dedicated Skype chat with the supporting team, quick to resolve issues and happy to extend integration. I then went on to use their Magento 2 support on a data migration M1 to M2... Delivered on time and to a good standard, one minor issue and a few niggles all resolved quickly. Happy to recommend.

Date of experience: November 18, 2019
Ankit G. CedCommerce Rep
over a year old

Thanks, Laurie for believing in CedCommerce. We are glad to witness that our service is proving helpful for your business. Your compliments have greatly elevated our spirits and will help us improve our services even more in the future.

Florida
1 review
2 helpful votes
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I give the Omni importer app a 10 out 10. Its a must have if you run Etsy and shopify store. Also they have amazing support team. When i say amazing i truly mean it. My favorite customer Representative is Deepti Shukla. Shes truly heaven sent. From day one she walked me step by step with everything. I love using all of cedcommerce apps. Their apps makes life so easy when running your shopify store.

Date of experience: November 13, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you Wilna S., for your feedback.! Reviews like these motivate us to provide you the same level of support in the future. Stay connected.!

Florida
1 review
1 helpful vote
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I guess I was asked a couple of times to write a review on the support during the installation process. It's only just been finalized, so there's really not much to say. I've bought the Bonanza extension and more recently the Facebook one, and I guess they both do what they're supposed to do. Time will tell.

Date of experience: November 13, 2019
Ankit G. CedCommerce Rep
over a year old

Thanks, Mark for believing in CEDcommerce. We believe that your success is our job keeping it up is our goal. We promise to keep up with your high hopes by providing you with the best of our products and services in the future.

Denmark
1 review
0 helpful votes
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It´s kind of hard to start to sum up all the help and expertice these guys have, but i will try. So many projects has passed as they have been helping me for over a year now.

When it comes to Woocommerce these guys are the best, i have had so many plugins bought that just solves so much like Cdon marketplace plugin, Fruugo plugin, Google Shopping plugin, etc. and everything works great and if there are any conflicts with existing plugins they are easily solved.

When asking to get custom work done the rates are fair, for example now have a completely automated shipment booking system which was made custom over excisting plugins. Big shoutout to Atul Verma and his team that has had very big patience with me;)

Latest work these guys did was to optimize my google integrations, was done flawlessly and with great expertize adjusting all my noob settings in a matter of hours. Big thanks to Aman & Ankit Gupta who did an awesome job!

And lastly i also have to thank my main man Edward who allways answers when i write to him and puts me in contact with the right people at his company!

Thanks for your help this far and we will shurely do even more projects together in the future!

Best regards
Robin
Boiq.se

Date of experience: November 12, 2019
Ankit G. CedCommerce Rep
over a year old

Thanks, Mr. Robin B, for believing in CedCommerce. We are glad to witness that our extension is proving helpful for your business. Your compliments have greatly elevated our spirits and will help us improve our services even more in the future.

Nevada
1 review
2 helpful votes
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Omni Importer is perfect for importing through from marketplace. I was struggling to do this manually, so happy I found this awesome App! Keep up the great work!

Very easy to use the app, imported 1000+ listing to my Shopify store. Customer care also superb, Always with me online. Price is also very reasonable.

I think this company went the extra mile and got the job done perfect!

It also syncs the inventory! Saves even more time/

Date of experience: November 9, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you Alan M., for your feedback.! Reviews like these motivate us to provide you the same level of support in the future. Stay connected.!

Germany
1 review
0 helpful votes
Follow Anatoly R.
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Bei Cedcommerce werden Ihre Erwartungen übertroffen! Bei Cedcommerce befinden Sie sich in den richtigen Händen! Ich kann es mit drei Stichworten bezeichnen Sicher" - Kompetent" - Super Service". Einfach Klasse! Die Arbeit mit Cedcommerce zeichnet sich durch sehr hohe Kompetenz aus. Von Anfang an werden Sie rund um die Uhr begleitet. Sie bekommen Ihre Problematik nicht nur gelöst, sondern vieles mehr! Ihr System läuft bei Cedcommerce Einwandfrei". Es wird alles wieder funktionieren! Das Team ist sehr freundlich und jeder Zeit steht für Sie da. In den letzten 8 Jahren im e-commerce Bereich habe ich mit einigen Shop und ERP Systemen gearbeitet und dabei viele starke Entwickler-Teams kennen gelernt. Cedcommere ist für mich mit Abstand die besten! Wirklich empfehlenswert.

"At Cedcommerce my expectations were exceeded! At Cedcommerce, I was in the right hands! I can call it three keywords: "Safe" - "Competent" - "Super Service". Simply great! The work with Cedcommerce is characterized by very high competence. From the beginning you will be accompanied around the clock. You not only get your problem solved, but much more! Your system runs at Cedcommerce "Impeccable". Everything will work again! The team is very friendly and there is always time for you. In the last 8 years in e-commerce I worked with some shop and ERP systems and got to know many strong development teams. Cedcommere is by far the best for me! I have learned it so that the task is only solved together. The customer must also participate. That's the only way it works. Really recommended."

Date of experience: November 9, 2019
Ankit G. CedCommerce Rep
over a year old

Thanks, Anatoly R. For believing in CedCommerce. We are glad to witness that our extension is proving helpful for your business. Your compliments have greatly elevated our spirits and will help us improve our services even more in the future.

GB
1 review
0 helpful votes
Follow Tom H.
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The app works brilliantly, it's really easy to use. When there was a minor issue with my product import the team were available immediately to help rectify the issue.

The team are very friendly and quick to respond.

Highly Recommend!

Date of experience: November 8, 2019
Ankit G. CedCommerce Rep
over a year old

A big thank you, Tom H. For sharing your thoughts with us!

NL
1 review
1 helpful vote
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We've purchased the Mautic-Prestashop integration and after some struggling with Mautic's Oath 2 we got it working as expected.

It syncs all our contacts from Prestahop to Mautic. It created some segments and extra contactfields without problems. It just works:)

And we did had some glitches makeing the connection, but after jumping on Skype for support, it was dealt with very quickly. To be exact, it was the Mautic's cache folder that needed deletion :) Had nothing to do with the module itself:)

Even some random MAutic questions were answered via Skype. Very helpful indeed..

Date of experience: November 7, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you Rad D. For your all Compliments, this helps us to make our services more effective! Hoping for the best selling, All The Best!

Malaysia
1 review
1 helpful vote
Follow Dinesh G.
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I was requested to give an extensive review, so I would. Overall it is a useful plugin, the support is good, and customization works are reasonable. However the plugin is incomplete and you are requested to pay for customization (despite functionality advertised on website), documentation severely lacking and needs to be extensively tested to ensure it meets your needs.

Pros:
1. Technical support is excellent. They had resolved all their technical issues within reasonable time frame.
2. Customization works are reasonably priced and delivered within reasonable time frame.
3. The plugin does get the job done.
4. They are easily accessible via Whatsapp.

Cons:
1. No dedicated site to test plugin despite requested. Test site is shared and hence settings is constantly reset making extensive testing a challenge. (There is no trial plugin)
2. The plugin is not complete albeit functional. It is missing certain core functionalities such as updating cancelled or completed orders (Which I had to pay extra to get incorporated). So you need to extensively test the plugin to see if it meet your needs.
3. Documentation is severely lacking, so quite a bit of trial and error involved. This includes server and hosting environment (I ended up upgrading to VPS).
4. It appears technical support is provided by one person, so if he is on leave, the you are kind of stuck.

Date of experience: November 6, 2019
Ankit G. CedCommerce Rep
over a year old

Dear Dinesh G., thank you for taking the time to provide valuable feedback. We are surely going to work on the cons. Have a nice day.

Malaysia
1 review
1 helpful vote
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Awesome Support!
November 6, 2019

I have been using Lazada & Shopee integration plugin for my website mjfatonah.com
I understand that every marketplace backend will change code from time to time. Sometime our sync within marketplace will not working after marketplace code changed.
We call to Cedcommerce support team, in very short time they will fix it for us and our sync will back to normal again.
Thank you for your great support.
Highly recommended!

Date of experience: November 4, 2019
Ankit G. CedCommerce Rep
over a year old

Thanks, Ibs F. For believing in CedCommerce and in our
Lazada, Shopee WooCommerce Integrations. Your compliments have greatly elevated our spirits and will help us improve our services even more in the future. Best of luck with your selling.

India
1 review
0 helpful votes
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Great Support
November 1, 2019

We had got the FB Native Module from Ced Commerce. There were few issues with the module, but the support team was very helpful and guided and helped us integrate

Date of experience: October 30, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you, Richie V., for these amazing words. Your words are a huge achievement and success for our team. Assisting you in completing the launch checklist and picking up the best subscription plan is a pleasure.

I wish you have great success and business growth!

Malaysia
1 review
0 helpful votes
Follow Zhi J.
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Great Support
October 28, 2019

I have been using lazada & shopee integration plugin more than 1 year, I understand that every marketplace backend will change code from time to time, sometimes our sync within marketplace will not working after marketplace code changed.
We call to Cedcommerce support team, in very short time they will fix it for us and our sync will back to normal again.
Thank you for your great support.

Date of experience: October 26, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you Zhi J. For appreciating the work done for you. Assisting you in selling your products on Lazada and Shopee has been an absolute pleasure for me and the team.
Stay connected and Happy Selling!

Switzerland
1 review
1 helpful vote
Follow Vito C.
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Sehr gute Shopify App für eBay und für Google, freundliches Support Team.
100% Hilfestellung in allen Bereichen.
Sie haben mir beim Einrichten des Google Ads-Kontos, Merchant Center-Kontos, und Google Shopping-Anzeigen geholfen. Super, weiter so!

Date of experience: October 11, 2019
Ankit G. CedCommerce Rep
over a year old

Thankyou, Vito C for sharing your thoughts with us. We are extremely happy that we could provide you our services in the best possible way and see you satisfied!

Massachusetts
1 review
1 helpful vote
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SCAM ARTIST
October 10, 2019

*UPDATE* Ced wasted MORE of my money and time after this and i found a virus placed on my site by them they are HORRIBLE! YEARS LATER NOTHING WORKS STILL!

Worst company I have ever worked with spent 700+ never got anything working people are rude and horrible to get help from it's shameful

Date of experience: October 10, 2019
Ankit G. CedCommerce Rep
over a year old

Hi Steph S
Sorry for your inconvenience. We will surely look into your issue and try to resolve it as soon as possible. We have forwarded your query to the respective team and they will contact you soon.

India
1 review
0 helpful votes
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Worst Company. Worst support. Blackmailers. Just want your money!

Once they sell product, will keep asking money to give support. The plugin for woocommerce ebay never worked and every time have to ask for support. After 3 months, withdraw support & ask for money to continue for support. The plugin never works

Date of experience: October 9, 2019
Ankit G. CedCommerce Rep
over a year old

Hi Ashu G.
Apologies for the inconvenience as you had a bad experience with us. We work hard for customer retention and nurture them for a longer period of time.

Our team will reach out soon as your request has been forwarded to the prior team.

Thanks for the review!

California
1 review
0 helpful votes
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It you need to sync your shopify product to etsy, then this is your best bet. Sometimes its buggy, but they are working on it and its currently the only option

Date of experience: October 3, 2019
Ankit G. CedCommerce Rep
over a year old

Thank you George L, for believing in our services and taking out time to give us feedback.

New York
1 review
4 helpful votes
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I tried and tested about four or five apps that post products from Shopify over to my Etsy shop and CedCommerce was the clear winner, by a huge margin. The vast majority of the other apps barely worked. And the ones that did work were not very consistent. CedCoommerce worked from the beginning with very few issues. It has a slight learning curve but once you use it a few times it's not very difficult. Also, they have pretty good customer support, for when I got stuck, that is easy to get ahold of.

Date of experience: September 29, 2019
Ankit G. CedCommerce Rep
over a year old

We are so grateful for your kind words. Thanks, Marco L. Helle for sharing your review with us and the community...!

India
1 review
0 helpful votes
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The guys at cedcommerce are useless. The plugin they make never works. The support team just make false promises and say they will fix it which they never do. In the end they respond saying "no plugin is perfect in the world" and they will complete the plugin when they have time. And their time never comes ever. Never look at cedcommerce. There are many other better providers than them. You might get attracted to their feature list but actuality is very different. Some customers might say their plugin works great but i can guarantee that much better plugin by other providers will be available for free online. They charge for features which are easily available online.

Date of experience: September 27, 2019
Ankit G. CedCommerce Rep
over a year old

Hey roma d, We are extremely sorry you experienced such an apologetic behavior of our product. Genuinely we didn't want you to go through this scenario. Hereby, we promise to cope up with you to provide the best solution for this thus we can deal amongst ourselves to help you within the same and hope you get satisfied to the fullest. We have raised your concern to the respective authority, they'll contact you soon. Thank you for providing feedback. Looking forward to your cooperation ahead.!

From the business

CedCommerce is a brand that builds brands. The company aggressively works towards changing the way business is done online. Its services and area of expertise vary from revolutionary Multichannel Solutions to Digital Marketing all through the Mobile Apps and Website Designs, Store Setup, Business Intelligence and consultations however the merchants require.

CedCommerce is a client-first company. 10 years ago, we embarked on the journey of providing best-in-class affordable eCommerce solutions. We came together as a group of hardworking people with a single-minded goal- making eCommerce easier.
We believe in providing tailor-made solutions for our clients’ specific needs. Our attention to detail & dedication has helped us become a global leader and a one-stop shop for e-Commerce solutions.

A powerful team of 500+ employees with years of experience in the field of eCommerce affairs sound in technology and business management work together towards one common goal: helping mark...


cedcommerce.com
Founded in 2010
Portland, OR, United States