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Catrice Cosmetics

How would you rate Catrice Cosmetics?
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Malaysia
1 review
0 helpful votes
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Misleading advertising
September 3, 2023

I'm very disappointed with how this brand markets this product through misleading advertising. This is not very not good for branding. Initially, based on the picture on the box, I was under the impression that there would be four brushes that would be a part of the package. To my disappointment, we only received one brush instead. It's ridiculous to expect us to pay 40 dollars for a bag and one small brush. As a result, it completely ruined the brand for me and from now on, I will not be purchasing anything from a brand that resorts to this kind of business tactics in order to get some purchases. Would not recommend.

Date of experience: September 3, 2023
North Carolina
1 review
6 helpful votes
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It has been almost 2 weeks since placing an order. It is saying unfilled order status on the website. I have sent multiple emails to customer service and no response. Im beyond frustrated. I will not purchase from them again.

Date of experience: July 25, 2022
Spain
29 reviews
50 helpful votes
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I have purchased several Catrice products in the past, they were good enough for the price BUT there are better cruelty free brands now. Catrice's products and packaging are a tad dated now... sort of feels like I would by their stuff for my very elderly mother. Quality is okay but the products do not last a full day or night, top ups needed.
I do like the smell of their liquid foundation though, but if I get any in my eyes, say on the water line, it stings like hell. But at least no bunnies have to feel that sting.

Date of experience: March 8, 2019
Washington
1 review
1 helpful vote
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Order was never received
September 29, 2023

I sent 3 emails to their customer service Dept stating that my order was never received. I never heard back. I received a review request from them and left a review stating that I did not receive the order. They found time to reject my review but didn't have the time to address my missing order or issue a refund. I hope their business shuts down soon.

Date of experience: September 29, 2023
Georgia
94 reviews
135 helpful votes
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Okay
August 1, 2018

I thought this brand wasn't too bad. I saw their concealer palettes online and bought it but the coverage wasn't great. It was nice and creamy on the fingers though.

Date of experience: August 1, 2018
Texas
1 review
0 helpful votes
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Broken Bronzer
October 18, 2023

No way to contact customer service - my bronzer was not wrapped and broken to smithereens upon arrival I wish I could give zero stars

Date of experience: October 18, 2023
South Africa
1 review
0 helpful votes
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I must say i never would say it but there foundation is soo good and dont get any acne and they dont cost a fortune that helps quite alot

Date of experience: May 6, 2023