Catherine's

Shipping and handling $16.99? My package weight was 2.1 pounds, 1 weighed the 5 magazines that were sent with my order. Exactly 1 pound! They all went into the garbage, including the Catherine's catalog. Want some "free" shipping? Just join our club for $14.95 a month! Now I see why our local Catherine's closed. And now you will give me free for over $75, but not on this $110. Order? What a slap in the face!

I have shopped at Catherine's for years from the brick-and-mortar stores, retail location only, and have observed that the quality of their product has dramatically declined. I researched to possibly see what has happened to my favorite store and discovered the company went bankrupt and sold its business to another company. Of course, that would explain many things. I do miss the original Catherine and see this as another reason to invest in a healthy lifestyle and lose weight. Just a quick note the customer service is really shady and everything appears to be shipped from overseas.

I always give a company a chance to make things right before I give a negative review as I understand in many cases it can just be a misunderstanding or a small error. That is not the case with this company. They do not answer Emails. They ignore their customers. They are notorious for bait and switch advertising and the quality of their products are sub standard. They clearly stated 50% off the product in the photo if you put in the code, I did, they didn't honor it. I called customer service. They said it doesn't apply to that product. I explained it said it did in 2 different spots in the online ad. The customer service rep said they would have some contact me. No one contacted me. They are the "walmart" of speciality clothing and they will charge you what the feel like not what they say.

It is unfortunate that there is no longer any Catherine's brick and mortar store. Their online shopping is awful and you will be confused with all of the "sales"going on at one time. $27 for shipping? What? $11 for a return "processing fee"? What? And you can't cancel an order after you've placed it even though it won't ship for another 7-10 days. So your only option is to refuse delivery or return it yourself for all of these fees. Horrible, horrible. And forget about speaking with anyone who speaks good and real English as their customer service is "off shore" and they won't transfer you to anyone "on shore." I should've listened to my gut to begin with an NOT ORDERED from Catherine's. I also notice that this is now part of a larger conglomerate of stores including Woman Within which is another place you don't want to order from. Ugh...

I see Catherine's trying to come back from the pandemic. I ordered some swimsuits for my vacation but didn't arrive in time for my trip. A month. Catherines is O. K if you like something and are willing to wait for it. Don't order something if you need it for a specific date. I would order again if I really liked something and it comes a little later. I was happy with the items when they arrived. Also, you really have to know your size because sending it back will cost you money and I'm not about to do that. After all the horrible reviews, I give it some glimmer of hope. I give it C+.

Recently, I visited Catherines in Parma, ohio(store 5777). I have always found the clothing at catherine's to be for the "older" crowd, im 32 and need clothing that is flattering but trendy as well! I needed a bra bad. My mom and I were blown away at the level of personal care this wonderful store gave us! Both employees worked together to give me information on the many types of bras to get my perfect fit! Andrea Ramos was so patient and stepped me through to my fit down to my activity! The biggest shocker was the variety and flavor of clothing catherines now has to offer! I am really looking forward to the social events Andrea hipped us to. Forever grateful. Thank you to the store, 2 employees and most of all. Thank you Catherines!

They've raised their prices within the past 5-7 years, so you have to search out the deals and coupons, but their clothes are of a higher quality than most plus sized clothes. It's the best place for extended plus. If you're a regular plus, Kohls has better prices. If you have an issue and need customer service, call, don't web chat.

Quality has gone down, and i have received the wrong items on my passed 4 orders, and can't reorder cause they just happen to be out of my item. Now I just notice I'm going to have a hole in my jeans and I can't return them cause I've worn them for 3 hrs now. Now I can't say I wouldn't order from them again but they are the last place I look for something

On the 6 of September, 2022 I orded 3 dresses from Catherines online. Received them on the 12th. I love my new dresses. They are perfect in size and fit. They are so soft. Love them! I'm sorry that others have had bad experiences with Catherines, however, for me, it was an awesome shopping experience.

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

I ordered my Catherine curvy jeans on eBay. They arrived fast but the jeans are not of the same quality that they were a few years ago. I sent them back because they were not described as in in the pictures. EBay paid for shipping and I hopefully will get a refund with three days after arrival. Won't buy jeans from them again.

I ordered 3 bras, I waited almost 2 weeks for them to be delivered. When my package arrived, instead of bras I received a pair of pants. When I called customer service, I was told they would ship the bras, but they would charge my card again. And once the pants were returned they would refund my card. Um, no.this mistake was on their end. They should send me the bras and not charge me again, even if it is a temporary charge. I didn't order the pants, I don't want the pants. I will return them. I would have been satisified with an apology, told that my correct order would be sent out immediately and told that the shipping and handling would be credited back to my card. Instead, I am getting a refund for my bras, but that won't happen until they receive the pants back. This is bull$#*!. I am really disappointed in Catherines. I guess its time to close my account with them.

I email says 50%of plus free shipping. Same blouse best color is full price. Free shipping on $75+. Details in fine print

I returned two bras, only received an email confirming one return. I had requested store credit, which I never received and customer service has not responded to my inquiries. They basically took my money and ran. They are associated with Woman Within. I will not purchase from either again. Buyer BEWARE! They should get ZERO stars

I have been a Catherine's customer since the 1980's, and I was very disappointed to call and be told they will not accept a return on a recently purchased shirt that is already coming apart at the seam after wearing it no more than 3 or 4 times and always washing it on the delicate cycle. I was told that is their written policy, and they will not accept the return or give me a refund. I told the representative they have lost an excellent customer because they are not standing behind the products they sell. I have quite a few other shirts of the same V-neck cut that I bought from Catherine's and have worn for several years, but I have never had this problem before. It appears the quality of their merchandise is not what it used to be. I hope sharing my experience with Catherine's will be helpful for others who are thinking of ordering from them.

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

I have been a loyal shopper for years- no more! I ordered in 4/9 was supposed to arrive in 7-12 business days. It is now 4/27 - no shipment. I started with the site - it said processed but not shipped- started calling last weekend - took three tries waiting 45 min or more to get someone to answer - they told me to be patient - argh - then again this past weekend when I hung up after an hr on hold - whatever they send is going back! Such a shame but now I understand why they had to file for bankruptcy. Stay away from them -it will make you crazy!

I used to love their stores. One line version... horrible. Worst customer service ever. Clothes are very cheaply made. Not the same quality they had in store. They come with seams not sewed, cheaper material, elastic bands crimped. Their return policy is crazy. You must pay $9.95 to ship back to them if you want a refund made to your original form of purchase. Customer service is rude. Look at the reviews on their Facebook page under community. Terrible company.