Cask Cartel

Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.

I was looking for a bottle of liquor that I couldn't find anywhere local, and decided to order a bottle online. Price for the product and shipping was reasonable, but I'll admit I did bite my nails the whole time waiting as packages are generally not delivered with any consideration to 'fragile'. I was very pleased to see that it was packaged so well that they could have air dropped it straight out of a plane into my front yard and it would have been perfectly intact.

I recently had the displeasure of doing business with this horrible merchant. The transaction went terribly and the merchant had ample opportunity to rectify the problem and did not.

There is simply no reason to do business with this merchant.

Run in the opposite direction as fast as you can.

I got my friend a birthday present and i loved the service and was hype that it came with little samples but my friend is allergic to nuts and you gave them peanut whiskey

I think it should be common sense to not include samples that contain allergens especially if you cant decide what samples you can get

I mistakenly placed an order for an incorrect product, and after immediately recognizing it, I requested to cancel shortly after placing it. With no concern for my satisfaction, a rep, named Skilyn, disrespectfully refused to consider my request. In contrast of a reputable merchant, Skilyn pointed to the fine print in their purchase agreement. Plus, their prices are super high compared to other online retailers.

Plus, their allowance is 30 days to receive a product after placing an order, so I would not trust them for any holiday orders. This is not a credible group and I regret attempting my order.

The site is easy to navigate and purchasing was not difficult. However, I would have liked a better explanation and more communication about how long the product takes to arrive. Site says it's in stock, but it wasn't abundantly clear that the order takes 2.5-3 weeks for arrival due to customs. In stock did not mean in stock at US facilities and I got no update after the order was placed until I reached out nearly two weeks later.

I looked for a specific tequila in the city where I tasted it at a pub ("Number Juan"). Also looked in my city when I returned from that trip.
Even contacted a friend who works for a liquor distributor.
I finally found Cask Cartel on line and am very happy I did.
Cheers!

The customer service is terrible. They give you a 3-5 day processing estimate on their website but buried in their fine print is they have 30 days to process an order. This is deceptive at minimum. When you ask for a refund 2 weeks later you are met with arrogance and refusal to refund. I would not order anything from this company. If you do, expect your order to be received 2 months later. Do not give your money to this company. You will regret it.

I received my advent calendar with several individual boxes opened. Because there was no packing material in between the shipping box and the advent calendar, the movement during transport caused the whiskey bottles to press on the advent squares and open. This is very disappointing.

I had a great experience with my first purchase for Cask Cartel and I will continue to use them, but I was disappointed in this last order because the distributor they used was in Florida. I thought it would come directly from the distillery that sells the whiskey in NC. The order was to go to Maryland. NC is closer. I purchased it for my cousin for Christmas. When I ordered for myself, in Georgia and for Thanksgiving, it came quickly so I thought the same would happen for his gift, but it got to my Aunt's house after he left. Thankfully, he will be back in the spring, but a special occasion was missed.

This was my first time buying alcohol online, and I didn't know what to expect or how difficult the process would be. They had exactly what I wanted, which is a hard-to-find European alcohol, and the shipping/receiving process was like any other package, with tracking included and the alcohol very carefully packed. I would recommend this company to anyone!

I ordered a product and was told after about two weeks that either I would have to cancel my order or pay an additional $50. I cancelled my order and got a great refund and store credit which was nice except I ordered another product and it took a month to deliver. I also was unable to track it even after downloading the recommended app. Shipping was shockingly expensive which I didn't understand and was an unpleasant surprise every time I checked out. I stopped into a liquor store the other day and found every single bottle I was looking at for much less money and obviously no shipping costs.

I ordered 14 bottles of tequila. On the delivery date, only two bottles arrived and I received notice from the company that the order had been fulfilled. I had to 'prove' that it had not. It took two more weeks for the rest of the order to be delivered and Cask Cartel took no responsibility. They blamed their retail suppliers and the shipping company, but offered no assistance in tracking down why the order was split into three different deliveries. It took a half dozen phone calls, emails, and photos to finally get my order. I will NEVER order from this company again.

I unfortunately ordered from this Co. Before reading reviews. I read reviews immediately after placing orders. E mailed them immediately to cancel the order. That was within 10 minutes of placing the order. They had all ready grabbed the money and said they could not cancel the order. Contacted PayPal and they told me to call them for refund. Of course they refused. So I will be calling PayPal back on the 5th as they instructed me to and go from there. SHADY COMPANY!