Cask Cartel

There was a four day processing period where I had to wait before I received an estimated ship date, but everything arrived on time once I was given shipping details. Shipment was packaged with care and arrived safely.

I found your prices in general to be very high - in some cases absurdly higher than other retailers of the same products. And while I can't tell you the exact turnaround, you were very slow in fulfilling my order. And this after you were unable to fulfill my original order and issued me with a credit instead, albeit with an extra $20 "inconvenience" credit. Overall, my experience was a very poor one.

I do not write reviews, but my bad experiences with this merchant has compelled me to take the time to write one. I have tried to use this online merchant several times and have had an issue almost every time. They are dishonest and do not provide refunds when they do not have product. They try to give you a partial credit with a coupon code. They have given me the runaround on several occasions. They have not been able to deliver product and then either try to charge double to find it from another supplier or send bad, expired product. They do not stand behind their policies and are thieves.

I ordered a case of Capt. Morgan Parrot Bay Passion Fruit Rum for my wife's 55th birthday party. Unfortunately it arrived 5 days after her B-day, which was disappointing. I can't see why it takes 16 days to receive the shipment when we can order from Amazon and get deliveries the next day. I know Cask Cartel isn't Amazon, but you need to figure out how to reduce shipping times. Thanks for reading my minor rant.

I received my package yesterday! Thank you so much! Wrapped & Safely sealed to perfection... CastCartel went above and beyond my expectations to provide the Belvedere Ginger Zest that they no longer carried in stock by even searching other vendors who did. And I also, appreciated the status updates, as they searched...
5 stars & 5 cheers for a
Job Well Done

Cask cartel is absolutely the worst company I've ever dealt with! Ordered "in stock" items on 11/3, finally on 11/29 I get my order... kind of! Missing 1 major item and a 5 jar sampling set had 2 of the same bottle and 3 other random bottles that weren't in the description. They won't do anything about it and just told me it's at their discretion on what's in stock. What a joke of a company, I'll never order from them again and I suggest you do the same!

Cask Cartel is a great place spirits that you may not find at your local retail locations. The prices are fair but I give 4 out of 5 stars because due to the shipping rates and the amount of time it takes to recieve the product.

I am satisfied with this experience.

While I've had past issues with receiving the product I've ordered, Cask Cartel has been extremely responsive in working to resolve the issues.

I understand CC is more of a broker service and relying on their retailers to fulfill orders timely and accurately, it appears to me to be out of their control. As long as they're willing to remediate its customers, that goes a long way.

My only criticism is CC's pricing model. I've noticed a 20-25% markup on items on their site, however some of their advertised items are hard to find locally so it's a trade off.

Taylor is phenomenal. She found a highly allocated spirit in the quantities that I required and at a good price point. She went the extra mile to ensure I would receive the package when I needed it. I will definitely reach out Taylor the next time I need a purchase. Cask Cartel will be my go-to going forward!

I'd ordered a bottle of Pyrat rum on 1/2/2021. I paid a premium of $59.99. "Route Package Protection - $. 98. "Flat Rate Shipping and Instapak Protection Protection Packaging." Total - $76.46.
Today is 1/28/2021. After various emails and calls, I still don't have rum sloshing around my stomach.
I asked for the order to be cancelled and my money refunded. Nope... deep inside the return policy, it says that they have 30 days to try to get the order to me before I can be refunded. And you get passed from one customer service rep to another.

I was told order by this time and we'll add airplane mini bottles to your order, then at check out it says add this bonus gift blah blah blah. When I received my smaller than pictured order the only "gift" I received was one airplane bottle of fireball. And while yay! A free bottle of booze it upset me that I was promised all these things to make me buy and that was it. Thanks I guess?

First, I found a double bottle price the same as one bottle. I ordered it, and 2 weeks later was told they can't fulfill it, it was a website error. Ok, but 2 weeks?
Second, I ordered the single bottle and was offered a "Bonus Gift" I chose the bonus gift and my shipping went up, ok fine. The Bottle arrived, but not the Bonus Gift, after paying shipping for it! Customer service said they cant fulfill the "Bonus Gift" now, so they charged me shipping, on what? They did offer $5 off my next order. Well, what is the old saying "Fool me once..."

After waiting over two weeks for my order to be fulfilled, I requested my order to be cancelled via two emails and one phone conversation. After my phone conversation, customer service representative stated my order was going to be cancelled and that I would received a refund within 2-3 days. Three days later I was informed that my cancellation was denied by management and that my items would be getting shipped upon receipt from a third party vendor. This is not the proper way to conduct business.

It was so easy to order from this company. The customer service dept answered my questions and I am very satisfied.

Very disappointed with this company. Ordered some liquor and thought it would be shipped in a reasonable amount of time but that did not happen. After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. This is ridiculous as the order wasn't even fulfilled or shipped. I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. Do not deal with this company as there are many other shops who will get you the liquor faster.

Ordered what I thought was a case (6 bottles) of Sagamore Rye whiskey for 299.99 + 38.75 shipping. When I received it there was only one bottle. Called them and emailed them and they told me that was correct price. I had searched for a 6 bottle case and just happened to pick This caskcartel.com. Big mistake. You can buy this for $50-60 a bottle in many other stores. BEWARE of caskcartel.com! The shipping is HIGH at $38.75. I assumed it may be OK for six bottles. When I got the shipment of only one bottle, the shipping seemed way HIGH. My bad for trusting this store.

According to their policy I received my order on time, however, 17 days from date of purchase.
Ridiculous... I get stuff from Japan in 12 days. Then having to pay an Xtra 20 percent in shipping charge, I should get it in less than a week.

For the charge on the delivery fee, you would think it would be more prompt. I reached out to (automated) customer service (my only option) and was unsatisfied. I used them once before with little to no issue. I will think twice before using them again.