Cask Cartel

After I placed my order, I was promised the date and they never came through on that date but prior to that I was trying to track it and I could not get through in any way, shape or form there any help from your people it was very stressful. This was a gift for a very close person to me and you guys ruined it.

My order was fulfilled and it took longer than expected to receive it. It was packaged well and arrived undamaged. Being a unique idea, it was my fault I didn't research. Other sites are selling the same item for less than half the cost. Expensive mistake on my part.

I placed and order back in October. It's been over a month and it still hasn't shipped yet. Even though their site says if orders don't ship by 30 days you get your money back, they just claim its being shipped. I got the notification that a shipping label was created and when it still stayed on that status for a week, they told me it was picked up by ups and not their fault it hadn't been scanned yet. So I had to reach out to ups who told me No this packed is still with the shipper and never was picked up. Now I'm back to being told the order isn't even fulfilled. So now I'm out my money and no one is willing to help me.

Wish i could leave no star.
I place my order on may 7 2022 said order would be fill 3 to 4 days check later and i was told 7 to 10 days check on the order may 22 2022 i was told that it could take up to a month or better i had planned a vacation to leave the last of may so i ask cast cartel to cancel my order because of them being so neglectful and slow on my order they would not cancel the order. Like cram it down your throat what kind of business treats customers like this

On the day I was due a refund, CC tried to print out a label for 1 of 3 bottles despite my demands for a refund.

In the following week or two, they attempted to ship 2 of the 3 bottles to my gift recipient's address despite my repeated demands that they STOP trying to ship after their 30 day grace period expired.

My family at the delivery address were instructed to NOT sign for any bottles, and CC seemed to be in violation of their own shipping policies (adults must be present to sign for alcohol, ID must be shown). One bottle was supposedly delivered and my family member's signature was forged, the other delivery apparently was left just sitting out near the door somewhere.

In the end, Cask Cartel's shady business practices and illegal shipping processes caused them to lose the dispute I began with my credit card company.

I ordered an item on 1/6/22 and one 1/18/22 I had not received the order, so I reached out to their customer service. I got an answer a day later telling me that a "UPS shipping label had been created". Sadly, by 1/25/22, the label was the only thing that had been created and my order was still in limbo. I reached out again to customer service and was told my order would be shipped in 1 to 2 days, but was also sent the fine print on their shipping that says they can deliver an order within 30 days of purchase and still be in good standing? As of today, 1/29/22 the same UPS label has not been shipped and yes 23 being prioritized on 2 occasions. Hopefully I will get my order by 2/6/22, (30 days) or my refund. I will keep you posted! Obviously, I DO NOT recommend this company.

I needed an expensive bottle of Vodka (non-Russian) for a 50th birthday to be delivered within 3 days. I was so disappointed when I called to check on my order and found out that it was shipping from another country. I had read through the shipping and info very carefully before I purchased as I did need a quick turn around. They said it would be several more weeks due to customs. I was happy to report that it only took 2 weeks instead of 3 weeks total but was still disappointed that it was not communicated during the purchasing process. The recipient was very happy to receive the actual Vodka but I cannot say how it tasted.

I placed an order as a gift before the Christmas Holiday, the order took over 2 weeks to get delivered. I placed a second order after the holidays, Just to see if it would arrive any faster. The second order again took over 2 weeks to arrive. Nice shopping, good selection, but better hope the A prime company doesn't decide it wants the business, and steal it away just because of faster response times.

When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting something for free, I paid full price. When someone pays a significant amount for shipping and you don't fulfill the order for 2+ weeks, that is very poor.

I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it. They offered me a small coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.

I ordered a bottle and tried to cancel immediately and they refused. Never buying from here again.

I was buying an item as a gift to be shipped to a friend. When I went to purchase it with ApplePay it immediately defaulted to my home address (rather than using my friend's for delivery) and it immediately processed the payment with no way to correct the address. Fortunately I was able to send an email right away and someone there corrected the issue, but it would seem you could eliminate that challenge fairly easily.

I contacted Cask Cartel asking for info about delivery. I was sent information pertaining to filing a claim. I wrote back saying I didn't need to file a claim, I just wanted to know when I needed to be home for the delivery. A Cask C. Rep wrote back that my order had indeed been lost or damaged. Then I received an email saying when my order would be delivered Wed. Of this week. The delivery happened and I have my order. Very confusing, and Cask C. Didn't seem to know what was going on with my order.

I found a bottle of 2003 Glenfarclas for a friend's retirement gift at a good price. As I will be travelling when the shipment is likely to arrive, I had to change the destination address, which customer service pleasantly handled promptly. I would be happy to order from them again.