Your customer service reps were polite. However I ordered this one week prior to the huricane. It shiped several days after the event. I was told the delay was due to the huricane. I order from other online liquor stores, (reserve bar, total wine and wine.com). The ship within three days unless a heat wave delays wine shipments (wine.com). Additionally, You charged $139 for each item. I went on line and found the same item for $39 or $44. I probably will not buy from your company again.
It took a month to simply process my order so all in all it took over 6 wks. B. S Most of what they provide can be purchased locally so delivery is the convenience you wait too long for. I ordered the Von Payne which I couldnt purchase locally. The bottle is awesome! Has a silver gargoyle spout on it. The currant infused whiskey was wayyyy to sweet for me, it's more like a liquor but plan to use the kick $#*! bottle as a decanter for more palatable stuff.
Thank you for sharing! We appreciate the candid feedback and do apologize that delivery was not received in the anticipated time frame. Delays are to be expected for highly allocated items when replenishing inventory. Our retailers are doing their best to improve their shipping process and will continue to look for new ways to do so.
I ordered this as a sympathy gift for a friend who had lost his dad. It did take a wee while to arrive, but it did get there. As I live outside of The States, this was the best option to send a lovely Scottish whisky.
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I ordered this after I was thinking about when I had it in 2018 on a visit to Europe. It only took a couple weeks to get it in the USA! I look forward to trying it again.
My experience was great. As Fed ex delivered my order to a unknown residence. When I called to say I didn't receive my order. Taylor was wonderful at assisting me, and getting my order to me. It did take a bit of time. But we'll worth the wait!
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The box this expensive bottle was shipped in was so flimsy it fell apart on the porch. Only the bubble wrap saved it from disaster as there was little to zero tape holding the inadequate box together. Tracking the shipping was also lack luster. Love the product, hate the shipping.
Thank you for this provided feedback Marie. We are so sorry that the packaging of your product was not satisfactory upon delivery. We take these matters very seriously and will investigate this further with the fulfillment partner assigned to your specific order. If you have any questions, please do not hesitate to reach out to our Customer Service Team at hello@caskcartel.com.
It was very easy to order, pay retail price, ricive a confirmation email right away, however after that it takes like 8 days until you get a shipping email notification, but delivery came eiler than the delivery date..
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I was a little nervous to purchase a high priced bottle to be shipped but it arrived in the most incredible packaging and even though the shipping box was actually damaged, the product was packed so well it was still well protected s
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Just as described, the purchase I made was a gift of thanks to friends and they received it exactly when the shipping and tracking identified it would be delivered.
Great experience!
Susan
Everything went smoothly from start to finish.
Easy ordering, good communication & my purchase arrived in good time, what more can I expect!?
👍 - thanks!
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I was very pleased when I received my order, it was packaged very well and had no damage. This was a gift for someone else and they loved it. The only thing I was worried about is that I wouldn't receive it before Christmas, but I understand the way things are nowadays with deliveries and supply chain. I recommend to anyone that is looking for a great for any occasion to order. Customer service is outstanding.
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I accidentally placed an order because I had two Websites open with similar products. I tried to cancel this order immediately, and they refused because of fine print that no order can be canceled or refunded. The order wasn't even being prepared yet. Forcing customers to spend over $500 on an order placed by mistake and that they try to correct immediately just isn't appropriate. There aren't plenty of other sites with much more customer friendly practices.
I appreciate that I can usually find what I am looking for on your site and the order process is simple. Shipping times are generally reasonable but the costs of shipping are exorbitant given the price of the product is already high.
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My understanding was that I was buying a case of Keel vodka for $134.00. What I got was a single bottle. Your customer service representative was not only unhelpful but completely unfazed that I was robbed. A fifth of Keel vodka is $20. Why would I spend $134.00 for a single bottle? Then, to offer me a $25 discount on a future purchase is not only laughable, but insulting. Who's minding the store?
Thank you so much for providing this feedback and we are so sorry to hear that you were not satisfied with the pricing of your purchase. We strive to provide our customers with the best pricing available. We hope that we are able to meet your expectations in the future.
You folks are up front and honest in your offers, shipping and quality of brands I have purchased thus far. I enjoy getting your ads and reading the various descriptions of the items you are selling. You also sell things I cannot find locally.
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My husband had been In search of this whiskey for a while. The order process was easy. Customer service was friendly. And the bottles arrived when I was told they would arrive.
Wrong product delivered but customer service quickly resolved the issue by issuing a return label to send the incorrect products back and offered to resend the correct item. Although opted to be refunded, my customer service representative was very accommodating and followed up until my refund was processed.
We appreciate the feedback. Thank you for sharing!
Company refuses to cancel & refund my $433 Christmas order placed 12/4/20 that still has not shipped.
Based on a Christmas promotional email that I received from Cask Cartel I placed an order on Dec 4,2020 for $433.91. After 2 weeks without an email with processing and tracking information I reached out but still was not provided tracking information. On 12/22/2020 I again reached to cancel because it's clear my order will not arrive in time for Christmas since it still has not shipped. The company still has not shipped my order and are refusing to cancel and refund my order.
I wanted this mezcal bottle for a birthday gift. I had been searching for it online and found it on this site. It was fast and really easy to order. I ordered it on a Friday night so I didn't get an order confirmation that it had shipped until 7 business days later. I even called customer service on the 5th day and they handled my order quickly. Very happy with my product and will definitely order from here in the future.
Thank you so much for sharing!
I was uncomfortable with the delay in receiving any information about my order, only received notice that they had received. I asked for an update after 10 days and received another got your order. It was after that inquiry that I was notified it was being prepared for shipping.
Thank you for sharing! We appreciate the feedback and are so sorry to hear that you were not satisfied with the updates received pertaining to your purchase. We use feedback like this to ensure improvement for our loyal customers!
Overview
Cask Cartel has a rating of 4.2 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 11th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you are not satisfied with the Marketplace pricing. We do our best to get customers the best pricing possible on all orders. Hopefully, you will give us another chance in the future!