Cask Cartel

Bourbon was packaged nicely, only issue was that I expected more bourbon. Quality was excellent but I'm not sure if $150 was worth the tiny amount of bourbon I got. I could spend $150 or $200 and get 3-4 bottles of bourbon.

The customer service agent was great and the purchased was received in a timely fashion. Although free there was supposed to be a gift with the purchase. That did not come. Nor did the email gift message.

Everything was a great experience with Cask Cartel. They made it extremely clear to me that my order would need an adult signature to receive delivery of my order. Cask Cartel also made it clear that I would be contacted by FedEx concerning delivery. To make a long story short, My order was delivered in the rain. FedEx dropped the ball. I was never contacted, the package was left in my driveway. I thought that it was unlawful to just leave the package without a signature! I will think twice before ordering again, not because of Cask Cartel because of FedEx!

On the website a list of whiskeys were provided - stating what would be included in the advent calendar. Of the 15 we opened (so far), only 2 are on that list. I don't feel like I got what I paid for.

I ordered the "explorer's edition" - expecting to get whiskeys from "all across the world." So far 12 have been from Scotland and 3 from Ireland. Again, I don't feel like I got what I paid for.

And lastly, a lot of them aren't as good as I was expecting considering the price tag. I will not be purchasing this again and won't recommend it to anyone.

Expensive bottle of Scotch was not secured in box. I received it loose moving around in a box about twice the size of the bottle. I'm very surprised that I received the bottle unbroken. I was also with the understanding that there was supposed to be some kind of bonus gift with this purchase and I received nothing more than the bottle and invoice information. I was also with the understanding that I was required to sign for the delivery of the package and that was Not the case. I watched the driver just sit it on my front porch and walk away. I'm not very happy at with my extra money spent and the product received overall.

I placed an order for vodka with them on December 14th 2023 at 2130 for $179.99 and $50.38 shipping for one bottle of Reyka Vodka. Within 60 minutes of placing the order I cancelled since the same product was available on Total Wine for $39.
Taylor in customer service made me aware that the rules say that orders are not refundable. I explained that since I was advising them within the hour it should be possible to halt the order. I also articulated that I have spent $1,644.57 in purchase since I started an account with them. Additionally, at the same time as the Reyka order I had also ordered 2 x bottles of Black Cow Vodka so I had demonstrated that I was a reasonable client.

Was happy that the product I was looking for was available and how quickly the shipment arrived; however the bottle was cracked and had leaked. The box was obviously too small for the bottle and packing. Also happy that I received a quick response to my email to customer service about the cracked bottle. I did not realize that there was an additional fee for "package protection" which for a company that mostly ships bottles, I was surprised they need to have this. I will not be spending the additional $50 to have the bottle replaced.

Bait & Switch
I ordered a Tamhdu Batch 3. The price and shipping were higher than I expected, but that was my choice. 10 Days later I receive an email that they have this bottle, but that it will cost me $89 MORE for them to send it to me. This is a crime. If you offer a product for a price then you should be required to provide that product for that price. I requested a refund. I was offered a credit, I insisted on a refund, Cask Cartel took a few more days to try to meet the original offer, but were unable to and I did receive a full refund.

Everything was great except that it was delayed several days before it shipped out. I think it was about a 3 to 4 day delay before the bottle shipped out. Had it shipped out more quickly, I would have given it 5 stars.

I'm completely satisfied with the shipping and the product is fresh. The only complaint I have is the cost of Sugarland shine sippin cream, the electric orange and strawberry dream. I order every month or so. I would order those if they were not so expensive. Thats my only negative complaint other than that everything is good. Thanks for your service. Rick Bowman

This was my first time ordering from Cask Cartel. The selection was great and I was able to find the exact product I was seeking. The ordering and shipping process was perfect with continued communications from start to finish.

It was good. I wish I had more detail about the shipping or delay in shipping process, due to the fact it was coming from over seas. I had to inquire about the process and where the order was. Minus that it was a good experience.

This company is truly the CARTEL. Not only are their prices highway robbery, but their service is AWFUL. I placed an order days ago with no confirmation, I tried to cancel and disputed charges on my credit card as I believe they are a SCAM as confirmed by other reviews. Save yourself some time and hassle. Find a reputable business. This organization is a SCAM.

We actually ordered from the Hangar One website the same night as we ordered from Cask Cartel. We received the other order in 3 days, you guys took a really long time. I've ordered from you before and it never took as long as this last time.