Excellent stuff!
Some of best I've ever drank.
Warms from my toes to my hair, in that oder.
First drink curls my toes and my last drink fuzzes my head, lol.
Thanks for the fun. I drink wisely.
Happy holidays.
Quick search found the limited cask rum, delivered on time, great experience
My order wasn't shipped until the day after I was told it would be delivered. It sat idle for 10 days until I wrote asking about it. Then it was handed off to FedEx and was finally delivered many days after the event for which it was purchased. It was packaged well and arrived in good condition, but I can't turn the clock back and celebrate my Silver Anniversary again. Disappointing.
We are so sorry to hear that you were not satisfied with the delivery time frame of your purchase. Unfortunately, carriers are experiencing delays due to the Holiday season which can back up retailers and distributors. Rest assured, our team does its best to have all orders shipped out as quickly as possible.
Ordering was very easy and uncomplicated. I was able to track my order from beginning to end. It was delivered on time. It went so smoothly that I made a second order. The only thing I didnt like was the digital messaging that went with the purchase. I would have rather it been a printed message that came with the package. I say this because the package was delivered and the message was not received for several hours. Also when ordering there was a stipulation stating that it would need to be signed for by someone 21 or older so I made sure someone was home to sign for it. However, with both orders, no signature was required.
We appreciate the feedback!
Looked all over Florida and New Jersey for this item...then I found Cask Cartel. Although a bit dissapointed with the actual "deadhead shrunken head bottle", the one shown on your website was awesome, the bottle received not so much...but the product itself is outstanding.Will order more in the fuuture. Thanks
Thank you for sharing!
Order received, finally, after complaining to CaskCartel customer service that there had been no email, nothing at all to confirm that I had actually made the purchase. Once Customer Service got involved, package arrived quickly and easily.
We appreciate the feedback and are so sorry that you were having issues with your order. However, we are happy to hear that our Customer Service Team turned things around for you! We appreciate your business and value you as a customer.
Do not buy from this company. They misrepresented the price for a product. Cask Cartel offered a price for a case but when the order came through the sames price was charged for just one bottle. I requested a cancellation within 5 minutes of realizing that Cask Cartel misrepresented the price but even though the product had not shipped they refused to cancel the order. So don't trust them and don't buy from them.
As big baseball fans, ordered the Pudge Rodriguez bundle. The autographs are NOT as advertised. System errors resulted in double order and no way to cancel one and no returns accepted. Do not do business with this company. No response to complaint.
We appreciate the candid feedback and do apologize that your experience was not satisfactory.
I understand shipping delays, but really there should be some indication on products that aren't in the warehouse. Instead, I'm waiting for the warehouse/distributer to get the product and then waiting for them to ship it which I did not receive any updates until I reached out. It works be nice if there was even a "possible shipping delays" on products that aren't immediately available.
Thank you for sharing! We appreciate the feedback.
It took 3 weeks for my delivery. And, then I had to call FedEx to determine where it was. This may a FedEx issue. I was told the address did not exist. However, the address was correct. My recipient had to go pick the item up at a local Walgreen's because Fedex said the address did not exist in their database.
Thank you for sharing and we are so sorry to hear that the delivery time frame and circumstances were not satisfactory.
Easy order process.
Great fees and cost.
Love ordering from these guys.
Packages always arrive safe and are well packaged.
You will love them forever once you order from them.
Next order coming in soon...
Andrew Gish! RORH
Thank you for sharing!
Have no complaints. Was kept informed about my order, when it shipped, was able to track order and received my order without a problem. The only thing that I was concerned about was that you have to sign for the shipment, so you have to be home. FedEx attempted to deliver the package on a day when I was working but did not leave a slip for me to fill out when to redeliver, they only attempt to deliver 3 times before shipment is sent back. Luckily, I was off the next day and was home when it was redelivered. This is more a FedEx issue, but just be aware when you have to sign for your shipment to make arrangements if you are not able to sign yourself.
Thank you for sharing!
I placed the order for a Christmas gift on 12.19. The item was delivered on 12.30. I wouldn't have ordered anything if I knew it would take 11 days to be delivered, there was no indication at ordering that it would take so long to be delivered. It missed the holiday, and I am very disappointed.
We are so sorry to hear that you were not satisfied with the delivery of your order with the CaskCartel.com Marketplace. Our retailers do their best to ensure all orders are shipped out as quickly as possible. However, all disclaimers state shipping time frames and once shipped, tracking is sent out via email to follow the movement of the package. Unfortunately, during the Holidays, are retailers do expereince delays which is also in each disclaimer on the website as our team wants to be as transparent with our customers as possible. Again, we do apologize that your gift did not make it in time for the Christmas Holiday. Please do not hesitate to reach out to our customer service team in the future for any updates on your order, etc. We appreciate your business and value you as a customer.
My experience with my order was great. The product which was ordered was out of stock. I was immediately contacted via email advising of the issue and was provided with a workaround from another supplier. The product was delivered exactly how it was described to me. The absolute best customer service experience. Thank you.
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
Sold out from cask cartel and had to pay extra for a 3rd party seller. Would have been better to show sold out on cask cartel website at time of order and option for other seller with new price prior to purchasing
We are so sorry to hear that the product purchased went out of stock!
Never received the "free gift" I paid the shipping costs for. Do not think I will use this company again since they don't offer complete orders.
The staff members I dealt with based on the delay in shipping the original order were fabulous.
I was tired of dealing with the cancelled order (for which I wasn't notified), the delay in shipping and now the incomplete order.
Thank you so much for this provided feedback, Richard. We are so sorry to hear that your experience was not satisfactory with the CaskCartel.com Marketplace and would love the oppurtunity to remedy this in any way we can. Please reach out to our customer service team at hello@caskcartel.com. We appreciate your business and value you as a customer.
Product wasn't in stock when I purchased. No delivery date was available until after I purchased the Von Payne. Seems like a way to get people to buy your product when you don't actually have product available to sell. Not a fan.
Thank you for sharing! We appreciate the candid feedback and do apologize that delivery was not received in the anticipated time frame. Delays are to be expected for highly allocated items when replenishing inventory. Our retailers are doing their best to improve their shipping process and will continue to look for new ways to do so.
Easy to order. I received my confirmation pretty quickly.
Just excited to have it. I watch moonshiners so it's something I really wanted to get once I knew their products coulfpd be purchased. I've got a couple more flavors coming and my display will be complete.
Thank you for sharing. We appreciate the feedback!
Placed my order but it took a long time to arrive.
Overview
Cask Cartel has a rating of 4.2 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 11th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for sharing!