They guarantee all of their products and only sell high-end gear. The US-based service team was very helpful when I needed to order a maintenance kit for a stove that I have owned well over a decade so that it can last another decade. Gotta love a company that makes stuff like that.
Awful warranty service from their Irish subsidiary. I had a fast turnaround on my items, but one was delivered to the wrong address at which point Cascade Designs decided to ignore my emails and not help. They led me to believe the second item had gone missing, but again they ignored my emails and did not help. After several stressful days trying to get to the bottom of this, the package turned up. I'd asked Cascade if they'd shipped it separately and if so if they'd share the tracking number but that was one of the emails they ignored. A simple reply would have helped a lot. After this I won't be buying any more products from any of Cascade Desgins' brands.
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