CarvanaReviews 531

I landed on a vehicle on carvana. Put in the 25% down payment my credit rating which is above 800 and length of term. The result didn't come anything near what they were showing! So I called the 800 number. The lady said we don't negotiate interest rates! Even though they were 4% more then my previous three pre-qualifications! They don't care one bit! Guess that's why they're 6 billion dollars in the hole! They reported a 1.5 billion dollar decline last year! I guess all the new car sales are supposed to make up that money with finance charges! Even the dealerships don't charge the interest rates that they want!

Purchase started 11/9-had issues from the start with paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace vehicle, gave up set up a return, now the pick up for the return keeps getting moved-I canceled insurance like I was told and now they keep changing the return date

They have just gotten too BIG. Everything was so complicated. I had an offer from them for my trade, which they said they had no record of. After HOURS going round and around, and them not allowing me to send them a copy of the email with the offer. I just had to establish a NEW account and request a NEW offer- which was lower than the first. Did you know that every time you ask for a value they send you a lower figure? So rather than standing by the first offer I had to use the second, lower offer. Which was only two weeks later but... then I found a car I wanted to purchase BUT, they couldn't bring me the car I was buying when they came to pick up the car I was trading. No, I would have to go to Richmond for the car I was purchasing. Even though it says right in their ads and on the website-" If you bought a car from us, we'll bring your new ride and take your old one." That kind of give the impression that they will pick up your trade in and leave your new car- don't ya think? Well that's completely NOT true.

So, I did what any self respecting American would do- I took my business elsewhere. Which I would suggest you do too.

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so im waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever.

My Husband sent in all the information, and ran his credit. Second day come we thought we was done with information except insurance. Next thing you know the monthly payment went up again, so customer service said we can cancel and take a look at other vehicles in more of our budget all our info was verified so we found another vehicle we like and try to purchase. Next thing we know the customer service rep was saying we had to start at the beginning including credit being run again. We hung up. Their process is not simple or easy and they change monthly payment amount over and over again. Go to CarMax or anywhere else but there

I'm in the middle of trying to pay cash for a car and these $#*!s can't even call me. They just chat with me for a second and then i get a robot again. I 'm so annoyed. The website also is filled with false information. Before I started the process the website said they would deliver the car to me. Once i said i was paying cash now all the sudden i have to go to a ridiculous vending machine to get the car! LIARS. Incompetent and dishonest.

Carvana sold me a bad car without proper inspection, their 150 point inspection is a Joke. Car hardly has 1000 miles more since I purchased, already have wheel issue, engine is wobbling and alternator just died. Now they are not helping me because I am few days out of 100 days warranty. Should have gone with dealership or local shop. Very bad experience, will not recommend at all.

I have bought several cars through Carvana & because the process has been so easy previously I decided to go back to them for the trade-in I wanted to do. The process this time has been the worst car buying experience I've ever had. And that includes AutoNation bait & switches. Their representatives didn't complete the 10-day payoff verification in the system after I sat on a 3way call w/ them. This caused me to have to go through everything again because not only did they cancel my order, I lost my delivery date & have to wait another week. Spent 4 hours on the phone w/ 5 different representatives yesterday & they won't do anything. I asked at the least they waive my delivery fee for the trouble. Escalation finally called this morning & offered $200 after 7 day trial period. Not even close to the delivery fee. I may as well have gone to a dealership if I wanted to waste 4 hours of my day. The point of Carvana is to be quick & not time consuming. At least a dealership would've given me coffee & a swag bag. Surely they can do better than $200 2 weeks from now. It's all their delivery trucks. They control the process. They can waive a delivery fee. They just won't! I'll never buy from them again. Might even cancel another order I have pending for my wife.

We went to pick up our car that was purchased with a non-carvana financing. The location is downtown Atlanta right there off 85. The employee that did our check out was Lorenzo Moore. He was extremely rude. He was short-answered each time you asked him a question at the table and very impatient and clearly showed on his facial expressions he was not interested in being decently kind. Frankly, it was the saddest experience of my life! This man does not belong in customer service. He is killing the Carvana reputation ‼‼‼ Look for better employees, Carvana!

So i bought a range rover and not even two months later i had to trade it in because the trans was going out. Had so many issues with it and SilverRock wouldn't even approve the work. Then I give them another try got an Acura and my battery died the same day and found a dead frog! Like what DEAD FROG! I just don't know anymore and cant trust this place to buy a car anymore! I will I could give them no stars

It has been almost 3 weeks since I received car. Still waiting on papers. I'm an Uber driver and still can't drive and they have no idea on time frame to receive the title. NEVER AGAIN WILL I USE CARVANA!

I will never do it again! I'm stuck with a car that has been in the shop longer than I have driven it. Warranty is a joke! Sent it to a Silver Rock Auto Shop and the shop put the shocks on backwards car still making the same noise since my purchase and I'm being passed around via telephone like an offering plate on the first Sunday. So Beware and always get extra coverage on any vehicle purchased by them.

If I could give less that 1 star I would. The initial order off the internet took no time and was easy, however that is where it ends. They delayed the truck we were going to purchase 5 different times, the worst being 2 hours before it was supposed to arrive, Carvana sent a text that it was delayed yet again for another week. When they finally brought the truck it was completely rusted out underneath from the front to back. The vehicle had been rejected multiple times by others, and they were still trying to unload it on another customer. Their customer service is sub par and uncaring. There was a rep named Lajuan that pretended to be helpful until we got off the phone and he e-mailed me. He told me he would do whatever he could to help just e-mail him and he would get back to me. Well, I e-mailed him and he ignored me, then the next day dismissed me and told me to call the customer service number with any further questions. The worst part is that buried deep in the car fax stated the truck model was subject to rust and Toyota would fix it for free to the consumer. Carvana did not care to actually get it corrected for free, they just wanted to sell this rusted out vehicle. Their "Inspection team" is a joke because there is no way they should be selling such an extremely rusted vehicle. We rejected the truck and I will never go this route again. I did not do my due diligence by reading reviews ahead of time so shame on me. I would have seen every single problem I had with Carvana and moved on. Please save yourself time and frustration and read reviews before you do anything with this company. I would go to any dealership and spend 10 hours there before I would ever deal with this company again.

The one in warrensville Ohio is horrible. I got one car from them, this woulda been the second one but after this experience they lost me for life. They play games to much, over priced cars for cars they don't even have in stock. I highly recommend just going to a dealership. There's a reason why there is so many bad reviews. I didn't wanna accept it but now I realize why… 0/5… Complete trash & they are scheming with the title look into it on YouTube..

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana.

Complete and utter joke of a company. No respect for a potential customer and their time. The only thing carvana cares about is wheres the money and how quickly can you hand it over. What a waste of time! Avoid this trap at all costs!

ZERO STARS! My experience with these morons...
I purchased a car I wanted from them. I completed all the info forms i was asked to give. Next day, they tell me they need more info from me to complete my purchase. Why didn't they just ask me for all the info in the first place? FINE. So i answer some identity verification questions, and send them the additional stuff. Then, they do it again. They send me notices that they need yet more personal info while I'm at work and can't get to it, so I get logged out of my purchase AGAIN. This is starting to become a major headache. So i answer their stupid identity verification questions AGAIN, and send them yet MORE info. So were good now right? NO. WRONG. I look up my purchase online the next day and i see a notice that says there is yet another problem and I'm supposed to call them. So i call them and wait 20 minutes for some idiot to answer,. I give him my name and he says he has to look up my purchase info and he says he'll call me right back and before i can say anything he just HANGS UP ON ME. And then he doesn't even call me back. I waited a half hour. I have a life of my own, and i've got things to do. So i call them AGAIN. The women tells me i failed the verification questions and they can't sell me a car afterall. I ask to speak to her boss, and she says she can't do that - won't even give me a name. I KNOW WHO I AM. I gave them tons of personal identity confirming info. Pictures of my DL from all different angles, picture of electric bill, and insurance bill, pictures of insurance card. How much stuff do they need? Some of the identity verification questions are totally stupid too, like how old is the building you live in now. I rent an apartment, how am i supposed to know offhand when the building was built? Is this the reason i can't buy a dam car now? What an idiotic waste of time. I hate these morons. Go buy a car from somebody else, somebody who actually isn't stupid and actually WANTS to sell you a car. Complete maddening waste of my time.

I am extremely dissapointed with my experience with Carvana.

I purchased a car several weeks ago. I followed all of the instructions to a T. I explained to them every time i spoke with them that i needed the vehicle by a certain date for a family vacation that we had planned and paid for.

They took the money out of my account immediately. Then the delays began. First one, then the second. Finally it was scheduled for the day before our vacation. I called nearly every day to make sure it was on track, and every day i was assured that all is well.

Less than 24 hours before the scheduled delivery time i was contacted by text that they would be rescheduling delivery ten additional days out.

I called customer support and was told that my options were to wait or cancel and purchase another vehicle.

I asked them to reimburse me for the cost of a car rental in the interim and was told they could not. Of course they can - they just choose not to. I was told i had no other options or avenues.

Everyone with whom i spoke was courteous and professional. I do not blame the good folks who work in their support department - i believe they did everything they could. But they are not given the tools to support their customers. This is unnacceptable.

Until and unless this is made right for me and my family, I will be posting this message everywhere i can to warn other potential buyers to avoid this company. They do not honor their agreements and they do not care about their customers beyond lip service.

Carvana is The Worst Experience I have ever had Purchasing a Vehicle and I have Purchased many Vehicles! And plus they Cannot check Peoples Credit Report just by receiving that persons name. That person did Not give Carvana Permission! And a Lawsuit Will be Filed.! So Accept that as a Down Payment! And also they should not sign Contracts Until everything is Approved! Join WSJ and get the real Scoop about how Carvana really sticks it to their Customers! It is all there in black and wht