Carter's

I purchased 2 items online on December the 3rd. On the same day, I received a confirmation to pick up one of the items at Carters' local store (1864 Catawba Valley Blvd Hickory, NC 28*******420).
However, It's been already 8 days and I didn't receive any update from the missing item. I called the *******117 at least 10 times and just now received a call back that last 5 seconds. My impression was that someone hanged up the phone call on me and closed the request.
I went to the store on the 10th of December and none of the assistants have a clue about my missing item.
I am traveling overseas on Saturday, December the 14th and on top of that, I am moving to a different state when I come back and I need to have an update from Carter. Where is my order, please? I even tried to track the order over the phone and it was said: they can't find the Order Number: JCAR*******

That is very poor customer service and I am extremely disappointed with how such a big and renowned company is handling this situation.

I am looking forward to hearing from Carters with a solution, please.
Thank you.

I'm having a baby the first week of July so I ordered clothes through Carters website April 9,2020 thinking I will have time to wash and get the baby's room organized! I spent $272 on the order for all the babies essentials! Well I've had the worst experience with Carters! They took my money out right away then put it back a week later then took it out again and put it back a week later again then finally on April 26th I received an email saying my clothes has shipped and they took out my money after calling them multiple times on my cell phone with an hour wait no response I tried from my work phone was on hold for 2 hours with no response and after the 2 hours it automatically hangs up on u! I tried that twice thinking maybe someone answered and I just didn't hear them but. Nope it hangs up on u! Then I call and u have the option for someone to call u back so u won't have to wait and they do but ur phone only rings once and hangs up! I tracked the shipment through FEDEX and my label was created but there hasn't been any movement as of yet it's almost 5 days now! Who knows when I will get my order... they already took my money out it's not pending on my account and I can't even call Carters for an update and FEDEX has told me that just because a label was created does not mean it has been scanned at their facility or received! The frustration that I should not be going through right now nor the stress! I DO NOT RECOMMEND ANYONE ORDERING FROM CARTERS WEBSITE!

Saskatoon preston crossing store. Very bad customer service. Story: I waited in line outside and nobody was there to ask people to come in after somebody left, when i waited after few people left and nobody asked me to come, i went in and immediately questioned. I explained and then the girl starteled andcsaid ok. She gave me big eye right away. Well i ignored and started shopping. I waited in line again for billing, which is fine, understandable. Some other girl was on the counter, right before my turn, the welcome girl switched with her. My turn came and i showed the girl a 20% off coupon that i have, she stared at me very bad as i've asked her for her kidney or something. The store was offering 25% off anyways, when i asked her to apply my coupon, she changed the discount from 25% to 20%, which i saw her doing but i thought instead of applying coupon code she is applying 20% discount strainght. After processing, i checked my receipt and saw there was no 25% applied and instead she gave me 20%. Really? Who does that. Upon asking she said the system wont allow 2 offers at once. Ok. Got it. But why would the system give me lesser discount? I felt dissatified and cheated and returned everything. Went to childrens place and bought the stuff, cheaper and no hassel with the service. Your loss is their gain. But my question is, is it improper training or racism, bcz i have a diff ethinicity. The girl looked confident as if she's been working there for long. So she should know the systems well. Would not recommend anybody and will try to spread the word to avoid people from bad treatments.

Got shoes for my grandkids and the girl shoes came muddy and used looking. Never again will I spend my money here.