Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Everything has always gone smoothly. No complaints.
Great service. Thank you...Thank you...Thank you...
Very knowledgeable associates, everything went very smoothly
Excellent service,they have provided me with the information I needed
No problems with customer services. Everything went smooth and in a timely manner.
Haven't had to use it yet, but will in the near future
Hassle, free car, repair peace of mind for free car repair
Customer service listened carefully to my request intentionally and promptly took action.
I loved the service. Saved me thousands of dollars!
It very comforting knowing that I have back up if my car breaks down
Had my vehicle repaired and car shield paid the bill in full
Representatives don't seem to have appropriate knowledge of cars.
Courteous and very professional right to the point problem fixed
Assisted me with my issue promptly. I was very satisfied; quick and easy
No problems yet to report, but I feel protected for any major issues with my car.
I called to change a credit card. The rep was so nice and very helpful
Iv been lucky not to have any mechanical problems as of yet
Have not much to say. I've only been with y'all a short time
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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