CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I keep explaining to them that I already have home owners insurance and I do not want to get another one and to take my name off that calling list and they keep calling at unconvience times of the day
We have been paying $89 a month for years, and our turn signals do not work, so we got an estimate for $300 and CARSHIELD would not pay it. They say it is not important or dangerous to drive without turn signal. Had we not been paying that money per month for years, we could afford to pay for the turn signals to be fixed. We cannot due to living on Social Security.
My wheel bearings were damaged and my water pump was cracked and leaking. My dealership called Car Shield the work was approved the parts were ordered and once the parts came in two days later the repair was complete. All that I needed to do was give verbal authorization to pay my dealership. A couple of hours later I got a e-mail that the payment was made and that I could come and get my vehicle.
It is running like a brand new suv.
Thank you Car Shield.
For the time I was a member I never had the opportunity to use it. I tried several times but my repairs were never covered.
It's a great idea to have some comfort knowing that you're covered but not if it's never honored.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
You are not the company for me because when I needed your help you left me dry after send you money every month. And I need you to pay for my car to get fix. And to fine out the company didn't take you. You wouldn't not only send my money back you wouldn't even pay half.
Due to financial issues, they were able to bring down my payment without sacrificing service. They are even re-imbursing me for my new tires. I didn't even know that was included. Gwen in customer service was terrific. Thanks to Gwen and all the Carshield team
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My car had been in the shop for 2 weeks. I still have no idea of your covering the repair & I still have no rental car. The shop said they sent you everything you wanted. You say the shop did not send it. All I know is I have no car to get around with & I can not get an answer from eather of you.
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
Had trouble with component of engine. Took to dealership for repair, explained that carshield would honor all warranty coverage. Was told by dealership that previous dealings with carshield nullified all future warranty repairs.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process or the administrators' decision. We'd like to look over your account. What is your policy number?
I was told multiple times to scan my tow receipt for reimbursement and I did just that and I have yet to receive my reimbursement. I have been waiting a week to about two weeks and I haven't received any emails explaining why I haven't received it or if I even will.
It's sad that when you go to a dealership and you're told they don't deal with Carshield and they tell you why when you've been told that all you have to do is take your car to the dealership of your choice and they won't accept your warranty
Only had it for one month becuase i decided to get a new car and that in itself was a great opportunity not to have to buy a whole year or more at one time. I never got to put it to the test at a service dealer but i am confident it would have been fine! My wifes warranty is running out soon and we will definitley be contacting Car Shield!
Just because my car is not driven much and even though I've had CarSheild for over six months, they denied my claim. They knew when I purchased my Platinum plan that the car was rarely driven. Now Carshield has denied my coverage.
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We can only cover the parts listed on your policy.
Hopefully, we can help with your next repair.
My battery was dead and the vehicle could not be put into neutral. I called CarShield for assistance to get a tow to the dealership. The attendant was friendly and helpful. We found a tow company that could move the vehicle on a flatbed.
None of the problems were covered, also knew we needed a rental, was waiting to see if was covered so we couldn't use the car rental through our policy, because of having to call before we knew what was going on with the automobile.
The starter on my 2018 f 150 was remaining engaged at startup. Took it to my mechanic, he contacted car shield and work it all out. Replaced the part and all I paid was my deductible. Easy peasy.
Look on the CarShield mailing you received. There is no mailing address on it. They hide the place where they are doing business. Read the fine print in their mailing. CarShield does not of itself provide extended vehicle warranties. CarShield simply acts as a sales agent for other warranty companies. Do a "CarShield" internet search and the Better Business Bureau has many, many complaints on the company.
BEWARE OF CARSHIELD
I was with this company for about two years until March 30 when I found out, they dented my claim just because my tag was out but less be honest they worry about the wrong thing. What about Insurance? I can see if I didn't have Insurance on my car I have have been driving it but for a tag being out come on NOW so people please be careful with this company cause they will come up with anything they can not to GET your car fix when you paying every month…
I was told after having new rear brakes and rotors put on that I needed new calibers on the back also.
I told them to call car shield and get the cost. They came back and told me that they were wrong about the calipers. THank you/
I had no problem, the car dealership called car shield and told them what I needed done and they paid the bulk of the bill. I only had to pay a small copay. I am very satisfied with car shield. Love me some car shield.
I was on my way to work I turn in to my job I rolled over something an it slice my tire open. I called carshield to have a tow truck come out to tow my car. When the tow truck driver arrived his service was outstanding customer service was very professional. The towing company name was Capo Exotic Towing.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!