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CarShield

Overview

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,250
This company responds to reviews on average within 1 day
+20
How would you rate CarShield?
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Delaware
2 reviews
0 helpful votes
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Didn't fulfill there obligations
November 5, 2023

Well something happened with my car after diagnosis was given and after they found out I needed an engine they denied my claimed and nothing happened cause prior shop recommendations was an engine but shop owner recommendations was a head gasket however that wasn't the case so because of this they decided my claims

Date of experience: October 29, 2023
Carshield R. CarShield Rep
over a year old

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Illinois
1 review
0 helpful votes
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Scammed me
September 14, 2023

My engine was seized up. Never, ever leaked a drop of oil. I spilled some down the front of the engine while doing my last oil change. Carshield sent out some "mechanic" to the shop where my car was and his "review" was that all the oil had leaked out of the engine due to "oil leaks". Again, the car never leaked a drop in 5 years but they were looking for any reason to deny my claim. They want me to pay thousands for a teardown of the engine...and regardless of what they find, they will simply use the "excuse" of all the oil "leaked out" and it was my fault. Absurd and simply trying to scam the customer. The shop I brought it to is first rate and they warned me on day one that Carshield would try something like this! Beware!

Date of experience: August 15, 2023
Carshield R. CarShield Rep
over a year old

We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

South Dakota
1 review
0 helpful votes
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Educate your people on what is covered
January 11, 2024

I called for assistance for a wrecker or help with a tire going flat.
The lady that answered didn't tell me anything but that a wrecker would be $125.
She said I wasn't covered. Yet all commercials say help with tire problems
Etc

Date of experience: January 4, 2024
Tennessee
1 review
0 helpful votes
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Fast and professional.
November 18, 2023

I heard an unusual noise from under the hood of my car as my wife was pulling into our driveway. This car is a Hybrid and I had never heard this noise before. It only made the sound when the gas engine was running
I made an appointment at my dealership and informed Car Shield that I had. It turned out that the transmission part that was unserviceable was the culprit. Car Shield was right on it. Between the dealership and Car Shield, the decision was made to replace the transmission and by doing so, I got a 2yr unlimited mileage warranty with the repair. I would highly recommend Car Shield to anyone, they really do take care of their clients. Of I could give 6 or 7 stars I would...

Date of experience: November 18, 2023
Carshield R. CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Indiana
1 review
0 helpful votes
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Very dissatisfied
September 13, 2023

They are #2, Endure is #1! They only use their parts, never explained! Rental car, you can't get one only for shipping if one day, repair 1 day. So one day rental even if your car is in longer in line for repairs! Even if the repair place needs longer to repair as many are on the repair list for them worthless! They are a 3rd part warranty program, Endure is not! 3rd party is not good! You can't cancel ahead of time, so you have to call back 3 days before your payment is due! I would not recommend them! Call Endure, it might be a bit more but in the end you are coming out way ahead!

Date of experience: August 26, 2023
Carshield R. CarShield Rep
over a year old

We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!

Georgia
2 reviews
1 helpful vote
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Unsolicited sales call
January 11, 2024

I called to speak with someone about getting a Carshield booklet for my vehicle, which I have since received. This experience went very well as I have submitted. About 3 days later I was called by a rep to discuss home warranty coverage. After I listened to the rep I clearly stated that I currently have coverage and was not interested. The rep continued to try to sell me on your product after I stated three times that I was not interested. I ended the call by hanging up.

Date of experience: January 4, 2024
Mississippi
1 review
0 helpful votes
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Good possibilities
August 21, 2023

Unfortunately, i wasn't able to keep the coverage too long. During the time I did have it, i wasn't able to use it as i didn't have the correct coverage for my incidents, which was on me, i guess. The potential is there however for a good response. The only other hold up was the fact that the dealership did not recognize Car Shield. Whether this was because of the dealership practices that Car Shield did not agree with, or the dealership didn't agree with Car Shield practices, I really don't know.

Either way, research, check out what you need and compare. Still a good idea in today's society, high prices, and loss of dependable shade tree mechanics.

Date of experience: August 21, 2023
Carshield R. CarShield Rep
over a year old

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Virginia
2 reviews
0 helpful votes
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Left me undecided
January 14, 2024

After reading the negative reviews I decided to cancel my subscription to Car Shield. When I hit the road I want to be sure that my vehicle will be covered. It seems that Car Shield will use any technicality to not pay.

Date of experience: January 7, 2024
Carshield R. CarShield Rep
over a year old

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Michigan
1 review
0 helpful votes
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They did what they promised to do!
August 20, 2023

I had a problem with my tire monitoring system.
I talk to carshield for the first time. They were prompt,
Courteous, informative, and help. They solved my problem. I paid my Deductible and they fixed it! They are a good cooperative company. I am very glad that my wife and I decided to go with car shield...

Date of experience: August 20, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Georgia
1 review
0 helpful votes
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The experience was good she explained everything and what I will have on my goal what they paid out more than the silver and why couldn't get platinum and diamond so she was thorough and I respect that

Date of experience: March 4, 2024
Missouri
2 reviews
0 helpful votes
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Not happy
January 19, 2024

I was upset when I found out that carshield denied the claim,because of the original problem they would cover and when it was found out that something else was wrong they would not cover it,it is something that had to be paid.I have been paying for this policy since 2020 and am not a happy camper,I am upset that I pay 99.99 for this policy but two other

Date of experience: January 12, 2024
Carshield R. CarShield Rep
over a year old

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

Missouri
1 review
0 helpful votes
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First Claim Experience
March 4, 2024

My alternator was bad on my 2011 Cadillac SRX so the car repair dealer called Car Shield to file a claim for me. The dealer was told that Car Shield was going to furnish the new alternator. The new alternator was delivered 4 days later, but it was supposed to have been overnight express mail to the repair dealer.
I was really stressed out for the delay because we were scheduled to leave for Florida for an important appointment. The repair dealer said the Car Shield Claim representative never gave them a chance to match, or beat, the price of the new replacement alternator. They had a new alternator in stock for our car. For this incident, we are somewhat disappointed in the way the first claim we had was handled. I did talk with Car Shield's representative, but we never discussed what the repair dealer offered for the new alternator.

Date of experience: March 4, 2024
Massachusetts
1 review
0 helpful votes
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Claim not approved
September 16, 2023

I had a breakdown on my car as I was going on vacation. My daughter, who was driving us to the airport, had a breakdown and had our car towed back to F&F Motors, who is one of the approved stations. She requested an estimate so she could discuss the repairs with us. However, F&F never gave her the estimate and so CarShield declined our claim. Very dissatisfied customer!

Date of experience: August 17, 2023
Texas
2 reviews
0 helpful votes
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Questions
August 16, 2023

It was a very GOOD EXPERIENCE. I called to find out about what was covered on my policy. The person was very nice and knowledgeable. Good customer service is hard to find these days, so this was a rather refreshing surprise. Thank you so much.

Date of experience: August 16, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Missouri
1 review
0 helpful votes
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Potential 4800 dollar transmission cost
April 12, 2024

Car started acting funny early Friday morning on my way to work. Called car shield had it towed to repair shop. Tow charge 180 dollars out of pocket 55 dollars
Repair shop looked at my car Monday morning around 1130a ran diagnostics on my car discovered it was the transmission. Had a new transmission installed and was completely done with my car by 11a Friday morning. I received a rental car that Wednesday. At no cost to me. Which did take a little longer to get than I was happy about but everything turned out fine. I'm truly happy and blessed that I have Car Sheild. The monthly charge is definitely worth paying.

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
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STOP TRYING TO CRAM YOUR HOME OWNER SERVICE
December 13, 2023

Relentless calls, mail, on purchasing their home insurance! I have the car insurance, I don't want or need their home insurance, and I have told them this numerous times! I told the last guy who called me that I will cancel any business with you if you don't stop! They must have a 3rd party call center from the Philippines

Date of experience: December 6, 2023
Carshield R. CarShield Rep
over a year old

Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.

California
29 reviews
112 helpful votes
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Spammer
January 12, 2022

This loathsome company uses third party spammers to constantly inundate my email with ads for their company. No legitimate company on earth needs to enlist the services of low life spammers to hawk their products. I definitely would not spend my money on any company that uses the same spammers pushing porn sites and fake medications.

Date of experience: January 12, 2022
District of Columbia
1 review
0 helpful votes
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Authorization and repair took too long
November 9, 2023

The authorization process for my transmission replacement was too long, then they would not use the dealer replacement transmission, had to wait until carshield ordered from their source, so I was basically without my vehicle for 10 days, I don't know if the replacement transmission is new, used, refurbished or salvage, do I have a warranty on it

Date of experience: November 9, 2023
Carshield R. CarShield Rep
over a year old

We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.

New York
1 review
0 helpful votes
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Professionalism
November 4, 2023

When I call to get my vehicle registered the agent I spoke to was very understanding and professional especially when I told him about my situation concerning the company. Thank you for yall patience.

Date of experience: November 4, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Texas
5 reviews
1 helpful vote
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Customer Service Rocks
March 27, 2024

The Customer Service Team with CarShield is knowledgeable, friendly and business like. My issue was handle in mere moments in a professional manner, all while the agent stayed friendly and very helpful. I couldn't ask for a better customer service experience.

Date of experience: March 17, 2024