CarShield

I saw the commercial on the television. I called, and the salesperson was very knowledgeable and I was going to apply for the basic package. He convinced me to apply for the electronic package also. I was a little skeptical, but he encouraged me to take advantage of this one time offer today only. I was hesitant and he explained that I would be satisfied in the end. One month later, my electronics stopped working. I took my car to my dealership. They told me the problem, and I told them I had Carshield. I sat in the waiting room for over an hour, when my mechanic informed me that the repairs were almost complete and I just had to pay my co-pay; Carshield had paid the bill. I was so happy that the knowledgeable salesperson had convinced me to purchase the best insurance package for the best coverage. The commercial was right, and I'm very satisfied.

Horrible, horrible, horrible. Will never refer carshield to my friends nor family. I wish I had know ahead of time how carshield operates. I would rather pay out of pocket than to deal with carshield.

I have been with Car Sheld about 2 years and I have already saved over 1200 dollars I would not change because of the many different things they have to offer they're services can not be matched by anyone

Keep getting call from Car Shield saying i am back on payments. I have autopay setup with Navy Federal Credit Union. Do not Understand why I get all these Calls. Could be an Expensive Scam on Carshield.

I had a good experience using car shield.
The car shop found my problem, I called car shield the next day the work was approved, recieved my car back on third day, paid my deductible, everything worked out very smoothly.

No detailed information as to where to go to get problem fixed, what to expect from repair, how will they inter act with Car Shield, what usually happens when take car to shop with platinum customer, how long might be reasonable for certain repairs and do I have a deductible if so how much and when do I pay that to the shop? Lastly, if they fail to fix the problem what according to Car Shield should I do. Please forward info I need to have to give to repair shop.

Adrienne Blyther

I would not recognize CarShield to anyone. It would have been better if I did not even have car shield, because I have to pay for my repair by myself. Call, she did not want to pay all car rental fee. Also, I had a coolant problem and car shield did not cover it, I had to pay for my old cooling repair out of pocket. Please do not use CarShield. You will regret it.

I was nervous calling but the agent said ok.Let me see if ford on board, and the agent said i sent you confirmation and he did went to ford they call car shield.and the rest is history as they say. AWESOME COMPANY

I called in to see if part was cover and gave the GM part number and the name of the part was assured the part was covered but they said the service repair shop had to made the request after their diagnostic. I had them do that only for the shop to be told the part wasn't covered. After my time and money spent, I called and asked for supervisor to call to explain to me why? Never received a call.

Contacted customer service about service locations. I was able to call the facility before traveling to them. Was able to get all information needed to the repair facility, was able to provide service records to Car Shield to a provided email. Wasn't aware of parts policy and how that worked with the repair facility; was informed that I could choose to use the repair facility parts for an additional cost or I could wait 7-10 days for shipping of Car Shield provided parts. I chose car shield parts! I was able to track progress through Car Shield better than I could through the repair facility.

My car was starting Car Shield sent roadside assistance. My car was working but the next day it did ot start. Carshield sent a tow truck to take my car in and I received a battery and a pick up to get my car. My car lights would not go out a guy came out from Aztec Auto and unhooked the battery. They came back out the next day and hooked it up so I could drive it back it. They worked on it and fixed now it working fine.

There were no repair shops around me so I had to get my car towed to Newton which is a ways away. I had to pay the tow truck driver $337 to get it there that's with my $125 help from carshield. Once there they did a diagnostic and they said it was a pressure hose. And car show said we don't cover that. So not only am I out the entire amount that I am supposed to pay to the mechanic shop I am also out the 337 I paid to the tow company. I have been a customer for longer than a year I've been paying $141 for longer than a year without any claims. I feel taken advantage of I am so unhappy I feel like screaming.

I had no problem I just wanted to be on the same page with everybody and with the mechanic is about to fix on my car to fix like yesterday it been a while an I'm struggling with transportation having to get back an forth to work otherwise I'm good.

They just decide without proving evidence for the denial! CarShield doesn't actually hold the warranty, they are just a broker; when you file a claim the only one you can speak to is a service representative and not the actual Adjuster making the decisions! They do not respond in a timely manor unless it is to tell you that they denied your claim! Not worth the money! I sent them all of my service records and because the pictures weren't clear they denied my claim saying lack of service.

One time I had to send my car to the dealership and the tow truck company told me I had to pay $80.00 out of my pocket. So I had to use my auto insurance coverage to get my car towed to the dealership. And after the repair was completed I had to $75.00 more plus the $100.00 deductable.

They were very quick in reimbursing me for my tow. I have not had to use them for any other reason, but from what I've heard they are very reputable company. Should I need to use a company like that again I would definitely use CarShield.

First, I spoke with a very nice young lady named Jada and she transferred me to another very nice young lady named Jada. I explained my reason for calling and the second Jada fixed the problem. I appreciate the time they both took to listen to my concern and the fact that the problem was fixed so rapidly. Thank you all and keep up the good work!

The one sentence above describes the issue. Since the garage chose to clean rather than repalce the part that was causing me to get repeated engine codes, the claim was denied. Veery disappointed with my first experience with Car Shield.

I signed up with CarShield in 2020 +/-. My dealer accepted repairs that CarShield would reimburse the dealer for.

Within the last year, my dealer will NOT accept CarShield and another dealer that I have used will accept CarShield, but basically under duress. Apparently CarShield is a pain to deal with, slow to authorize repairs.

The closest CarShield repair facility that CarShield provided to me is over 30 minutes away. Oh, yeah, I am in the suburbs of a major east-coast city. There are 5 or so mechanics within 5 miles of my residence.

Before you sign-up with CarShield, check if your mechanics will accept them. CarShield is legitimate, but they CarShield has left a bad impression with mechanics.