CarShield

The one sentence above describes the issue. Since the garage chose to clean rather than repalce the part that was causing me to get repeated engine codes, the claim was denied. Veery disappointed with my first experience with Car Shield.

I signed up with CarShield in 2020 +/-. My dealer accepted repairs that CarShield would reimburse the dealer for.

Within the last year, my dealer will NOT accept CarShield and another dealer that I have used will accept CarShield, but basically under duress. Apparently CarShield is a pain to deal with, slow to authorize repairs.

The closest CarShield repair facility that CarShield provided to me is over 30 minutes away. Oh, yeah, I am in the suburbs of a major east-coast city. There are 5 or so mechanics within 5 miles of my residence.

Before you sign-up with CarShield, check if your mechanics will accept them. CarShield is legitimate, but they CarShield has left a bad impression with mechanics.

Being the car shield ap gives a delete vehicle option I thought as would most that deleting a vehicle there would cancel the contract. Wrong! Unbenounced to me one has to call to delete a vehicle contract. Thus I was billed for a contract I thought I deleted

I had a broken motor mount on my Jeep Grand Cherokee, discovered during a routine service.
My repair shop contacted Car Shield on my behalf and shortly thereafter, my broken motor mount
Was replaced. Thank you Car Shield.

I was pleased with getting everything set up. Only thing I had a small issue with the mileage I reported was different from the mileage on the paperwork I received in the mail. I look forward for everything going smoothly in the future in the events I have to use Carshield.

I have been trying to get a reimbursement for 1,750. I'm being told because there is no labor on the invoice I guess I'm not gonna to be reimbursed. I don't understand the job is a replacement for a problem with the old screen. The price is 1,750 total this job the labor is built in to the price. Tesla sent a message saying this is how this particular job goes and they can't manipulate the invoice to put it there the labor. So if I don't hear anything from carshield by Monday because like I told the person on the phone on Friday no one is going to call me back. And they didn't.

Service location provided by CarShield representative wouldn't honor the coverage so had to pay out of pocket. Follow up with CarShield resulted on less then 1/4 reimbursement of what had to be paid to repair the vehicle.

Registered another vehicle with "Car Shield". This will be the third (3rd) vehicle that I, have owned.
Staff members I had the opportunity to deal with were friendly, helpful and knowledgeable. Assetas to the Car Shield team.

Approximately two weeks ago I received a call from customer support informing me that it was time to reup my service agreement. I was informed that I was able to change my payment method to either 6 months payment and save $30.00 or 1 year and save $60.00 or stay the same (monthly) and not aquire and additional savings. I opted for the 6 months billing. Upon reviewing my CC statement I saw that I was charged BOTH the regular billing AND the 6 months billing as well. I am not a happy camper. I will be calling Car Shield on Monday.

It was easy to cancel one of my vehicles, however, the things I need done on my vehicle right now is not covered. Which makes me feel like maybe I don't need it at all if I have to pay $2000+ out of my own pocket to pay for things I need done on my vehicle right now on top of pay my monthly payment to Carshield. So I am seriously consider canceling my policy.

This is the worst company ever, they take so long to answer the phone the shops cannot wait on hold, they will not refund you money if they do not pre-approve the work.
I called in for the shop and spent 4 hours on hold waiting, I used another phone in the shop called in just to be told I have been on hold in the wrong department. Once i finally get a hold of someone they denied my claim even though i had the top policy,
When I called in to cancel the policy the representative said and I quote "You ain't had nothing better to do than hold yo phone on hold for 4 hours.", then she said "Yo car aint going to get fixed over night" when i told her mine was already waiting just to have the part placed she then said, "That ain't how it works with Car Shield"
As a full time nursing student in an accelerated program, with a full time and a part time job i have plenty i could have done but seeing as i need my car i made the time to sit there.

My diesel truck was giving me ABS warning messages so I went ahead and took it to the dealer. Diagnosis came back with not only an oil leak in the upper oil pan but a blown ABS module and a non-responsive RC module. CarShield covered all but the RCM as that is part of the airbag system which they don't cover. Also was able to get a rental vehicle through CarShield.

They are very professional and very helpful I got instant answers to my questions and was treated with curiosity and professionalism and felt like finally a business that is ran the way there supposed to be it is very refreshing and good to know there's still integrity and true customer service out there I feel I made a very good choice with car shield thank you carshild

Contract isn't worth the paper it's written on. Smug administrating partner company does everything under their roof to deny any claim. If you enjoy wasting time and money by all means sign up immediately.

Now this quote is on a 2020 dodge gran Caravan one previous owner it was a rental van for enterprise. So vehicle comes with enterprise certified 12months ******* miles power train warranty...and they sell same coverage $39.added to car payments x 36 months for 3 years ******* miles covers evrething... after I told car shield ware to go...they now keep calling me offering less so my advise don't ever take there first quote unless it's $1.00. But they are greedy. I can't belief ice t.and Rick flair are doing commercials if they aren't coperat greedy. On top made me feel like they races.

I took my Mercedes Benz to the Benz's dealership and to my surprise they wouldn't honor my Car Sheild's contract. Before they even looked at my vehicle, I asked them do they honor Car Sheild. They said No! I was upset because I've been paying a monthly payment for a good while now. I wanted to put my other car on the contract and delete the Benz but decided against it, because when I got home I spoke to a Car Sheild customer service representative and she gave me another place to take my Benz. I'm ok now. I didn't get the name of the Rep. Who helped me, but I'm so glad she did! Thank You for caring!

I canceled my carshield before the due and they did not cancel it amd they took money our of my account and would not refund my money. I cancel cause I sold the truck a week before my next month payment was due.
I called 4 days before it came out of my account watch them. The will rip u off. Ox car care or endurance are better cheaper

Took my car to the dealership you recommended, Meinke, they did diagnostics, sent to you and now you won't pay for the parts and want me to. Been with you several years, just paid my monthly payment and I will be canceling shortly. Thanks for nothing!

I've delt with "paying bills department" and gave me a lot of grief by giving me half answers to a missing check of $119.99 from Mepco which you departed with them in September when I sent two checks through them. I finally spoke to Chris in customer service and explained that I should call Mepco to account for the missing check and I did. Chris gave me their number. Then I got back to CarShield to fix this problem. I'm still waiting to receive a credit return of my check for $119.99 which was cut on 11/18/23, I believe.

This and para 25 excluding any TSB on your car would exclude any repairs to your vehicle so buyer beware that this is a sham contract.

Para 8 "BREAKDOWNS due to gradual loss of performance and resulting from normal
Operation and use (due to VEHICLE mileage and/or age) unless worn beyond
Manufacture tolerance, including, but not limited to: valve guides, valves, piston
Rings, transmission clutch pack discs and bands."