About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very helpful, trustworthy and very friendly. They gave me a ride to and from the garage in a timely fashion.
I asked a question and they gave the answer and I was happy!
Good customer service and help maintaining my vehicle
I purchased a new car and had no need for my current CarShield policy. The customer service representative was very accommodating in helping me to cancel my policy with no problems.
I have had to use my Car Shield warranty now 3 times. My latest claim is on my 2016 Silverado where the transmission went out. Car Shield approved my claim in a couple of hours with my mechanic and had me in a rental car in the same day. I have not have any problems with Car Shield taking care of my claims, and I would recommend Car Shield to anyone who needs a warranty on their vehicle. Thank you Car Shield for your Great Customer Service.
She knew exactly what she was talking about. She was able to guide me and tell me exactly what was needed
Hard to explain but guys can call me and ilk explain better...
Went to dealership to get car fixed they would not take car shield because they will not pay the dealership. I went to another place that car shield recommened to go but they would not do the work on my car. Went to a second place and wouldn't do the job. I got the list from car shield but no one wants to do the job.
I am thankful for having Car Shield, it provided a plan to help me get my car repaired.
They are very nice people they are great and they respect ber people
Very smooth and easy. No complaints. Meineke was very happy with you also.
The rep was polite knowledgeable and explained the transfer
Very helpful and professional easy to understand and talk to
Every conversation, I got an excuse as to why the claim wasn't being processed. When the claim was denied, someone called and didn't leave a message. I had to call myself and be told the claim was denied. The dispute process is a joke. Someone called and proceeded to list the reasons the claim was denied, not asking or accepting any additional documentation from me. I ended up coming out of pocket for days on the rental, because the denial effective date was backdated 2 days.
It was very easy to deal with car Shield to get problems resolved. The process got started. Very fast..
It took over 3 weeks to get my car okay to repair the car.
We were very satisfied with the rapid response from Carshield to our repair shop. The repair was u pressed with the response. However, we were surprised when our portion of the repair was over $600.00 due to the difference in labor rate charges. Our policy covered less per hour for labor rates and we were responsible for the balance. Instead of the $100.00 deductible for an authorized, covered repair we had a bill of $645,00. The repair shop we used is a AAA authorized and recommended shop, so we were surprised there was such a large difference in the difference. Overall, we still feel our warranty with Carshield is a great investment.
I called to give them my new debit card number and they asked if there was anything else they could help me with
Great customer service was fantastic. Feel confident knowing my car will be fixed.
Had a couple of issues and they paid for NOTHING at first. When they did, it was 40% percent. I still had to pay more
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members