CarRentals.comReviews 211

This place will definitely take your money and run. They assure you they've given you the full price with all fees included. Wrong! We've had several times where the rental car company tells us at pick-up that if we don't pay more money they won't give us a car. Oh, and then there are the companies that tell us they don't have a car for us even when we confirmed it on this site weeks beforehand. This company passes the buck to the car rental company, and they pass it back to carrentals.com, and you, the consumer, are the big loser.

I just had such a bad experience with CarRentals.com that it has to be shared. I recently booked through CarRentals.com and was told at pickup that my car would cost $161 more than promised at booking. Then at checkout I was charged a full $362 over the booked fee with the overage NOT related to fuel or insurance charges but to various other fees and charges unrelated to my use or care of the car. Customer service has been dismissive and useless, replied to me once without looking over the confirmation and receipt I sent them then ignored my emails. This company's promises are worth nothing and they're not accountable. Do not trust them! I'd have had a much cheaper rental doing it directly, and known ahead what it would cost.

They withdrew $254 from my account after they knew I didn't get the vehicle.

I booked through Rentalcars.com and Sixt for a weekend rental but was denied due to my ID not matching. I just moved, and showed the clerk my proof of address and he texted his manager and she denied me due to someone who recently stole a car but completely unrelated to me. I don't care about being denied, but they still charged me $254.00 for a car I never received. Neither company is helpful and Rentalcars.com was extremely rude to me and refused to release my funds. I asked for district manager numbers, supervisor numbers or email addresses but Benjamin in Mexico city refused to release it. I am absolutely livid and I feel taken advantage of. I work hard for my money to give them my business and they rip me off. The website states that I can be refunded so I appealed and Benjamin and his supervisor Ivan refused to release the information and funds. Sixt was not helpful with releasing my money but a representative stated that they should because their records clearly indicate that I never received the vehicle. Benjamin stated in a conversation that he couldn't release anything but offered later to release 27 dollars for insurance. The insurance is what allows me to be refunded because of situations like this. My email stated that it can't be refunded AFTER booking. If I saw something like this then they wouldn't get my business. Online stated that I could be refunded if I appeal. Very unprofessional business. Their stealing money from people.

An online reservation for a premium/luxury car was made at Enterprise through CarRental.com. Before the date of pickup and payment, a pop up appeared on the rental confirmation page showing an 80 dollar discount to "purchase your rental car now". I went through the steps to purchase and finalized the transaction. An email confirmation followed now with a different off airport company I had never heard of. And the premium/luxury car was now a down market Hyundai Elantra or comparable. Fifteen minutes later CarRental.com refused to refund the transaction or help in any way. Im now trying to stop the charge through the credit card.

Made reservation for two passenger van specifically Opel Vivaro since there were 14 of us and lots of luggages. Avis declined my hard copy of the reservation which clearly had the pic of Opel Vivaro and explained in two areas of the reservation "Opel Vivaro or similar" and offered us Opel Zefir which was much smaller 7 passenger suv. Since we could not fit in them with our luggages we insisted on Open Vivaro but they declined and said we need to contact carrental.com with our issue. Finally we were forced to pay additional 150 Euro per day to upgrade one of the cars to what it was supposed to be. Send email to carrental.com and they claim the reservation was for Smaller Opel Zefir and when I sent them the hard copy proof of my reservation for bigger Opel Vivaro there were no response. DO NOT BELIEVE WHAT YOU SEE IN YOUR RESERVATION WITH CARRENTAL.COM OR YOU WILL PAY DEARLY AND CANNOT DO ANYTHING ABOUT IT. They are scammers who will tell you anything you like to hear but after the sale there is not even a phone number you can call them. I have attached copies of the printed reservations.

Terrible customer service. Reserved and then cancelled a rental within an hour online. They get their $55 cancellation fee--fair enough, that was part of the deal. But while they were quick to charge my credit card for the reservation, they do not care about refunding my money (minus their $55 cancellation fee) for the cancelled reservation. Have called multiple times, spoken to the manager several times, and each time it's the same story: it'll be 7-10 business days. First, it was some "processing error" on their end that prompted a new round of 7-10 business days... then it was that they processed their $55 cancellation fee and that prompted another 7-10 day wait. It's been almost a month and nothing. Just left a complaint with the Better Business Bureau.

I used carrentals, the delta to the price from the car company was under 10%, but decided to try it. Rental was with Eurocar.
When I came to collect the car I was told by Eurocar that I needed insurance (not listed by carrentals), it was in Europe and this was to be 2x the price of the rental. Told the company I was covered by my car insurance company, this wouldn't work, and had to demonstrate (had to get them talking to amex) that my CC would cover any excess. Seems like I would not have had to make these extra steps if I ordered directly from the car site. The 10% was not worth it and it took *******@1hr to resolve this. No heads up from carrentals - very frustrating and a bigger issue than any I've had with other sites.

We purchased insurance at the time of our booking, but when we went to pick up the car we were told that EuropCar would not accept the insurance we purchased through CarRentals.com (Allianz). I spoke with the insurance customer support and was told they could do nothing to help resolve the situation other than give us a refund.

The whole thing was very expensive, doubling the cost. CarRentals should not sell us a product, that cannot be used and assure us everything will be fine. The car rental company representative regarded it as a type for scam. I agree.

This place is a joke. Rented a car in Orlando. Took 1 1/2 hours for shuttle to pick you up at the airport. Advertised 10 min. When we got there people were sitting on the floor waiting. You had to sign in. People had been waiting for over an hour for cars they had reserved. We left and went back to the airport and rented from another company. We would've wasted half a day from our vacation waiting. This is an Expedia company. Never again. If it sounds too good to be true... beware.

This website rip me off for a couple time.

First time I rent a van for $302 on April 18 to April 21 total cost. By last minute at midnight to get the car with Econome rental. They did not accepted insurance by my insurance or insurance I bought online, they made me to buy their insurance for $60/day. They made me to pay new rate of the rent of $150/day and many other fee. At night and trip was booked, I do not have another option. I took the car and final rental for 3 days was $879. What is the rip off?

Second time for now I booked form May 14 for July 21 to July 30. Their cookies ads kelp change the date of my booking why i did not realized until three hours after. I could not cancel it because I did pay them the cost. I contacted them 20 times to solve the problems, the never give me money back. What is the second rip off?

Say away from this company!