CarRentals.comReviews 211

I booked a car with locks on car rentals.com and showed up at the Miami Airport early for my rental but a little after midnight. The shuttle for Fox never came and when I contacted then the next day they said the shovel is not run 24 hours like the car rentals.com email set. When I contact car rentals.com, they contacted Fox and verify that the shuttle does run 24 hours, even though it doesn't. I called Fox back again only to find out that their agents will tell you there is no 24-hour shuttle, but the recording says there is a 24%. Talking to a supervisor at car rentals.com, that is Travelocity, they've basically put me on trial I said that if I couldn't prove everything that I said that it was too bad. I explained they already had extremely poor reviews from Fox, only about 30% positive on their own side, and if they already had bad information, they basically didn't care. Supervisor was short impatient an unsympathetic. Here's my question, what's the point of renting through a third party company if, when you have problems, they simply say it's the car rental companies fault. The car rental company says it's a third-party agencies problem. Avoid car rentals.com. I've used them for over 10 years but this is the last time

Carrentals.com stated that the price will be $139 including taxes and fees. It was stated that we will pickup at the airport in Cancun. It took 2 hours to get the car and it was downgraded to a compact. We were forced to pay about $20 extra for airport fees. The manager didn't care that the reservation from carrentals was $139. He said if you don't want a car then that is fine. My kids and wife had been waiting for 2 hours so we paid the extra $20. Cancun is the worst place to rent a car. It is like working with a timeshare salesman when you finally get to the front of the line. Absolutely terrible.

Rented through carrentals.com on Sept 21,2020 in Las Vegas. The rental company Hertz on E. Sahara in Las Vegas said they tried to call and let me know they did not have a rental car available. They said there was not a phone number on the reservation from carrentals.com. The Hertz csa Michael said they didn't even know if they would have a car coming back in that day. Said to call him back around two pm. I called back and was put on hold for about 5 minutes than the line went dead. When I call back several times later no one answered. I contacted carrentals.com and could only communicate with their chat bot. So the only other way to communicate was to email, only received a canned answer. Never, Never rent from this company or Hertz. Would not recomend.

Hired a car through this joke of a company, car wasn't available so I was downgraded, 3 weeks later and I'm still waiting for a refund of my own money I'm owed.
They don't reply to email there's nobody to speak to via telephone, if u do call the call centres they say u need to contact customer services but unfortunately there's no contact number so email with no reply's is the only way.
The worst company I have ever come across in my entire life u would never use them again and I will go out of my way to make sure other genuine customer use a different company who listen to there customers.
Poor poor poor

Recently rented a car from them but when I arrived to pick up my car they said they accidentally over booked and there was nothing they can do for me. I had to cancel my roadtrip and no one tried to call me before to let me know of the situation. To top it off I showed up at the time to pick up the rental and they opened late so technically didnt get into the building until almost an hour after my rental should of started. I tried contacting customer service and they were not helpful at all. Theh said if I was able to get another car rental that day they would have MAYBE covered the difference if it was more. I tried to ask for some kind of credit for the big waste of time and the far drive it took me to get there and they said no... that they would just make a note in there system so they can better serve people. It was so frustrating. I will never rent from this company and earn others not to either

Booked a car online, prepaid for the reservation. When I arrived to pick up the car, the company (Nextcar/Allied) had my reservation but did not show it as prepaid and charged me double what I'd already paid carrentals.com. Carrentals.com agent assured me I'd be refunded the larger amount I paid at the pickup, but now they want my bank account info and all kinds of dodgy stuff. I am disputing through my credit card company since this company cannot or will not stand behind its service. In the meantime I've paid 3x over.

Buyer beware.

Terrible! Never again. They said we had a rental through one company -Fox- out in the middle of friggin nowhere. We get all the way out there only to be told that car rental.com decided to sell our rental contract to a completely different company. Fox was rude and not apologetic. So we then had to drive several miles to the next company, who then proceeded to tell us we now had to come up with a very large deposit that was not communicated to us upon initial reservation because of course Fox was different than Ace, the new company. They also proceeded to tell us they needed two different credit cards because apparently the one used to already pay the first week wouldn't work for a deposit or ongoing payments because it was a bank debit not a credit card. Since when does Visa and MasterCard by major banks not work?! None of this was communicated to us prior so we wasted two hours of our time for nothing, and now car rentals is saying they won't refund our money so we are going to have to fight them. Trust me you are better off going with reputable companies like Budget, National and Avis directly or you'll get scammed too.

I have been using carrental.com for years and have rented a lot through them. We decided to cancel our trip on the day we were suppose to travel due to the pandemic in order to be safe and we called and they would not waive the $55 fee. We did not want to cancel we decided it would be safer and better not to travel. If it was in regular times when there was no pandemic I would understand and accept their policy. But all airlines, and hotels were very understanding and even if they could not refund our money at least we could reuse it in the future. But carrental would not even suggest that. I do not think this a good customer service approach. So I think I will not ever use them again.

As many we were attracted to book a car hire via Rentalcars.com for their interesting prices. That was a mistake! Booking the car was user friendly but when it came to making the payment problems started. Booking from Europe our bank initially blocked the payment as they thought it was a fraudulent transaction. After several tries our payment succeeded but the app still showed that booking was not confirmed and we didn't receive any confirmation by email within reasonable time after trying to make the booking. As we needed a car we made other arrangements locally. 3 days before the car - which believed was not booked - had to be picked up we received a mail with basic information. As we went in the rentalcars.com app the next day to check and cancel the booking it was too late (cancellation has to be at least 48 hours before pick up) and the cancellation fee was the total amount (in line with their T&Cs). What looked as a good deal ended up to be a terrible one. I wrote the customer service and send them all the screen shots to proof the apparent bug in the system but they were very unhelpful and just referred to T&Cs. Be careful.

STAY AS FAR AWAY FROM CARRENTALS AS POSSIBLE! They're a second party company with no accountability to their "customers". Carrentals.com took our money based on some clause in the terms of agreement and refused to reimburse us or provide us with any compensation. It's impossible to get any one the phone they will give you the run around for weeks. The company will tell you that a manager will get back to you about your case but that is a lie. In the end no one from Carrentals.com will call or help you they will just send you an email telling about basically thanks for giving us your money have a great day. It's also impossible to leave a review negative or positive on the actual Carrentals.com website this company shouldn't exist it's a complete scam.