CarRentals.comReviews 211

Eventhough I left car one day before than I booked they didnt pay my money back ane defended themselves as writing this on contract. Noone can read so many procedure during renting a car. They force you to pay money without any service or product. Customer rights say it is not allowed to get payment without having service but they know that noone will pursue this for 100-200 in an international area.

Terms and conditions are apparently indicative only and you will find the real deal when you collect. Ended up paying double for same services. Customer service maintained they do not know the terms and conditions of their offers so it is not their problem.

Rentalcars is terrible!

They cancelled my booking without notifying me; I turned up there and there was no car available; my whole travel plan was ruined since all other providers were sold out.

Terrible customer service over the phone; they hold me 30 min on hold when I asked to talk to manager and they disconnect the call before talking to the manager

Worst rental cars company. The car was dropped off 5 days earlier and they didn't refund the unused days although the car company doesn't charge for them. Their insurance wasn't accepted by the car rental company as full insurance. Nobody ever picked up the call in Romania. It takes ages to manage the issues. Think twice before you book your car through them!

Canceled my reservation without notifying me. No recourse, not even an apology. Couldnt even help me find another car.

I shop multiple sites when I rent a car. Of them, Carrentals has a good selection, like most travel sites, but I find better pricing elsewhere at places such as Hotwire. I'll look at these guys anyway just to make sure that I've found the best deal, but invariably I do better on other car rental sites.

CarRentals.com flipped the location for return that I had entered on their website, when I went to pickup the car there was an additional $89 charge for a one way rental, I ended up renting a car for less than the extra charge from another vendor. After dealing with the nearly non-existent customer service I was never granted a refund for the car that I did not rent. I will never do business with them again, what a rip off.